United States
-Lead daily operations for a team of 50+ employees, boosting sales and customer satisfaction. -Recruit, interview, and hire staff to build a high performing team. -Create store schedule to ensure proper employee coverage to fill business needs -Evaluated staffs current capabilities, identifying gaps, and develop training for areas of improvement -Implement sales strategies to enhance revenue and service quality. -Oversee inventory and merchandising for compliance and service excellence. -Analyze sales trends to optimize inventory for profitability and cost efficiency
-Mentored new staff members while coordinating daily operations, ensuring seamless customer service delivery and maintaining high store presentation standards -Resolved complex customer concerns, fostered positive shopping experiences, and built lasting relationships through attentive service and product knowledge -Developed and executed staff training programmes, enhancing team capabilities in sales techniques and customer engagement strategies
-Maintained meticulous store organization, adhering to company standards for product presentation and creating an inviting shopping environment. -Successfully promoted and registered customers for store loyalty program, effectively communicating benefits and increasing program participation rates. -Managed cash transactions with precision, consistently maintaining an accurate cash drawer and contributing to efficient store operations