Greater Surat Area
Having worked across industries with a diverse pool of clients, I help startups and mid-size companies shape their ideas into a effective and viable product. I invest in the idea and take it through a practically devised and proved process to ensure that the final product is secure, stable and scalable as it grows whilst ensuring it is accordant with the expectations of the client. Effective execution,seamless communication and transparent monitoring helps achieve the goal and helps the client grow.
▪ Heading customer success and client relations throughout the customer lifecycle with direct and regular communication with the clients ▪ Handling presales, business requirements gathering, contracts and negotiations and receivables for the company with direct reporting to the CEO ▪ Strategic planning and forecasting for the company for business growth managing 140 mn INR annual revenue ▪ Worked with clients internationally, predominantly based out of the USA, UK and India ▪ Involved in hiring, training and appraisal process for the team ▪ Responsible for setting the process of the department and defining the SOPs within and across the departments and setting the KRA and KPI for the department
▪ Heading Projects Team ensuring smooth and timely completion of the projects and adherence to the contract ▪ Responsible for resource planning and allocation on the over 30 projects ▪ Responsible for WBS of the overall project and supervised the sprint planning and execution ▪ Involved in issue management and change management during the course of the project ▪ Involved in hiring, training and appraisal process for the team ▪ Responsible for setting the process of the department and defining the SOPs within and across the departments and setting the KRA and KPI for the department
▪ Managing top five client projects for the company as well as the in-house products of the company ▪ Responsible for sprint planning and execution of the project in tandem with tech and QA teams using Agile SCRUM methodology ▪ Responsible for user testing and feedback for in-house product
▪ Strategizing, Analyzing and Planning a roadmap for business growth of the region through strategic partnerships, focus groups and various BTL activities ▪ Responsible for the P&L of the region ▪ Managing, guiding and training of a direct team of territory account managers and indirect team of regional operations ▪ End-to-end customer engagement with pre-sales and post-sales support ▪ Involved in recruiting, appraisal and review process of the team as well as strategic planning discussions with ExeComm
▪ Key Account Management for 20 enterprise group MNC accounts across industries ▪ Single point contact for customer for end-to-end requirement identification, solution designing, business development, provisioning and support with a proactive and consultative approach ▪ Cracked unpenetrated and dormant accounts to develop new business ▪ Worked across cross-functional teams for better growth and experience
▪ Key Account Management for 20 enterprise group MNC accounts across industries ▪ Single point contact for customer for end-to-end requirement identification, solution designing, business development, provisioning and support with a proactive and consultative approach ▪ Cracked unpenetrated and dormant accounts to develop new business ▪ Worked across cross-functional teams for better growth and experience
▪ Handled and drove Audio Conferencing Portfolio for Airtel ▪ Represented Airtel at fora like NASSCOM, Airtel-Bloomberg Business Summit ▪ Handling and driving the international MPLS portfolio for Airtel ▪ Worked on the DDoS product folio by Airtel ▪ Conducted trainings on the Audio Conferencing for different enterprise teams at airtel business