United States
10+ years in customer success and account management — I've built my career around making sure my customers are genuinely glad they scheduled a meeting with me. I'm equal parts strategist and relationship builder, and I love the work because I love the people. Startups and fast-paced environments have been my home, so I'm always looking to connect with those building something exciting! 🤝✨
• Owned a portfolio of 40–60 top agency partners supporting 1,000+ shared customers, delivering 134% net revenue retention and –0.2% churn • Strategized and led recurring ‘book of business review’ discussions to assess customer health, share strategic recommendations, uncover growth opportunities, and enable adoption of new features and channels • Led and contributed to multiple cross-functional initiatives, including a ‘Partner 360’ reporting dashboard and performance playbooks, to support consistent execution and data-informed strategic conversations • Partnered closely with Product, Sales, Support through roundtable discussions, enablement sessions and feedback loops to build a cohesive partner experience and shape partner program direction
• Managed high-touch enterprise and strategic partnership accounts • Led new hire trainings covering product and software, SEO best practices, performance data analysis, and internal processes • Supported team with customer escalations and performance troubleshooting • Collaborated cross-functionally with support, sales, and product teams to address customer needs and improve overall platform experience • Grew net promoter score quarter over quarter, achieving an individual average NPS of 70 in Q4 2019
• Managed a book of business of 120+ healthcare accounts totaling $1M+ ARR • Delivered data-driven recommendations and strategies using internal reporting and Google Analytics to help customers grow their online presence and achieve practice goals • Conducted quarterly performance reviews to drive product adoption and maintain retention and contract renewal • Identified upsell opportunities across software and additional services, maintaining an average of $16K in upsell revenue per quarter
• Managed a portfolio of 65+ accounts in the legal industry with $95K+ MRR • Developed and refined digital marketing strategies across branding, social media, SEO, and SEM to maximize client revenue • Served as primary point of contact for all accounts, building long-term relationships while monitoring campaign performance and maintaining retention • Led quarterly business reviews to assess campaign performance and adjust strategy across search and social advertising • Identified and pursued upsell opportunities to improve client ROI and drive company revenue growth
• Supported Marketing Managers and clients with day-to-day communication and account tasks • Assisted with website updates, content edits, blog and social media postings, and online directory management
• Supported SEO content strategy and development, including writing and editing blog content for clients • Drafted and edited client proposals and marketing materials • Managed social media efforts to promote content and reach target audiences