United Arab Emirates
ABOUT ME Motivated and results-driven travel professional with 26 years of experience in the aviation and corporate travel industry, including 20 years in Dubai, UAE. Extensive background in managing global corporate accounts, maritime travel, and high-level client services. Recognized for delivering service excellence, building long-term client relationships, and driving customer loyalty. Customer-oriented with a strong history of with a strong history of leading a high performing result. Consistent top scorer and awardee of Dubai Service Excellence Scheme (DSES) since 2013. Also, a recipient of Business Excellence Awards 2013 and 2015 for Dubai Service Excellence Scheme for the Travel Services. A consistent awardee of Dubai Service Excellence Scheme (DSES) since 2013-2019 EDUCATIONAL BACKGROUND Internship on Hospitality and Tourism Apprentice completed on OCT1997at SOUTHBANK INSTITUTE OF T.A.F.E , Queensland, Brisbane, Australia, Graduated with Bachelor of Science in Hotel and Restaurant Management batch 1998, University of Santo Tomas, Manila Philippines Primary and Secondary Graduate at Immaculate Conception Academy of Manila, Philippines PERSONAL DETAILS Visa: valid UAE Residence Civil Status: Married Birthyear : 1977 Dependents: 4 Nationality: Filipino
MAY 2022 -PRESENT - RESERVATIONS/SALES SUPERVISOR , VIP Desk: Overseeing premium travel logistics, MICE, and special initiatives for executive and VIP clients.
NOV 2019 – RESERVATIONS/SALES SUPERVISOR DNATA VISA SERVICES Oversee visa processes. Also tasked to handle special projects related to staff visa applications. Involved in testing and implementation of the staff visa portal
2008 to 2019 - RESERVATIONS/SALES SUPERVISOR, CORPORATE TRAVEL • NOV 2017 –DUBAI WORLD TRADE CENTER OUTLET, ASSISTANT SHOP IN CHARGE - • MAY 2015 - CLIENT SUPPORT TEAM HRG Contact Centre and HRG Operations • SEP 2014 - DUBAI INTERNET CITY OUTLET - Dedicated staff for a consulting & engineering firm • JAN 2013 - CLIENT SUPPORT TEAM : HRG Operations • JAN 2009 - Dedicated staff for Global Accounts of a leading American multinational Foo beverage corporation. • MAY 2008 - Dedicated staff for a private military and security consulting firm
• Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products. • Identify travelers’ wants and match it to their needs • Assist customers with questions regarding their existing reservations • Handled corporate clients, Walk-ins, seafarers account and was later assigned as Implant staff for a marine account.
• Organize flight itinerary for ship crew and coordinate the same with ship agent to ensure proper logistics according to the vessel’s schedule. • Brief joining and off-signing crew members prior to their travel. • Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products. • Assist customers with questions regarding their existing reservations
• Completed 250hours of practical on the job exposure in the Hotel and Restaurant industry, assisted practicum handlers for the unit’s daily operations • Assigned to the Administration office, Food and Beverage Kitchen, Sales and Marketing and Housekeeping
• Completed 30 days of practical on the job exposure at Southbank Institute of TAFE. • Valuable hands on experience at reputable institution situated at the College of Tourism and Hospitality (COTAH) • The Hospitality Study Tour includes learning and exposure to Restaurant Services, Bar Service, Wine Knowledge, Food Production, Kitchen Management, Food Hygiene, Hotel Butchery, Accommodation Operations, Front Office Procedures, Conferences, Tourism, Costing and Control, Team Effectiveness