New York, New York, United States
Innovative, results-oriented Financial Services Executive with significant leadership experience and proven success in conceiving and delivering transformational business strategies and programs. Recognized as an outstanding team-builder accomplished in driving revenue growth, increasing partner engagement and satisfaction, and measurably improving both program performance and cost management. Versatile, creative leader who achieves business objectives through a combination of strategic, analytic and tactical skills, strong negotiation and influencing abilities, and considerable partnership building capabilities. Extensive Management expertise, including: data governance, business value metrics and analytics, data quality management, program design, process optimization, customer segmentation, product development, profit and loss management, client and vendor management, and consulting. Adept at start-up and turnaround situations. Specialties: Data Governance, Data Quality Management, Change Management & Marketing expertise: • Global data governance and business value metrics • Data Quality • Technology innovation • Leading high-performing, global teams • Talent coaching & development • Program development, growth and turn-arounds • Channel optimization – program design • Integrated multi-channel marketing – direct & interactive • Customer lifecycle management • CRM – targeting – analytics • Strategic planning • Sales strategy • Client management • Consulting
Lead Citi’s global IMR program driving the delivery of ‘fit for purpose’ data enabling the Company to meet its business goals and regulatory requirements. Provide best-in-class consultative and reporting support to the Data Governance Officers, Business and Technology organizations responsible for executing the IMR program and data quality (DQ) issue remediation. Achieve program objectives through oversight, policy and process implementation; and Senior Executive, management and IMR results reporting and analytics. Direct a comprehensive framework and process to record, prioritize, analyze, track and resolve DQ issues identified through Global Function processes, DQ assessments, data profiling, and issues resulting from new regulatory requirements, system migrations and data acquisition and consumption.
• Outreach Committee, Chair • Member of Communications Committee • Website Redesign Committee Member • Member of Resource Development Committee The Myasthenia Gravis Foundation of America, Inc. is committed to finding a cure for myasthenia gravis and closely related disorders, improving treatment options and providing information and support to people with myasthenia gravis through research, education, community programs, and advocacy. The Foundation's vision is to have a "World Without MG."
Led Citi Brands adoption of consumer-centric contact strategies to increase acquisitions and sales, optimize marketing spend, expand universe and marketing channels, accelerate speed-to-market, improve customer experience, and build loyalty while shifting credit card members to online channels.
Senior Marketing, Change Management, Product Development and Program Management leadership positions spanning: • Acquisitions, Pricing, Customer Relationship Management, Payment Services, Product Technology, e-Business Commercial Cards, Smart (Chip) Cards.
Built a successful consulting practice providing business management services, including: • Strategic planning, business development, product development and marketplace delivery, program management, and technology-based process redesign.
Senior Marketing, Product Development/Management and Credit Management positions, including: • Advisory Systems, Online Banking, Credit Cards and Consumer Lending.