Wheat Ridge, Colorado, United States
Results-driven, self-motivated professional with solid experience supporting hundreds of users in multiple departments. Proven track record in outstanding customer relationship management, process development, and project management. Able to manage multiple projects simultaneously and to move quickly among projects. Capable of leading or collaborating while supplying a balanced mix of analytical, management, coaching and technical skills. 15+ years of public speaking experience, including lecture, informative, presentation, and competitive venues. Experience working with healthcare organizations within the academic, community and children’s hospital settings. Comfortable working with all levels of leadership in the healthcare industry including senior computer analysts, department directors, CIO/CFO.
Planned and executed all phases of implementation, including design, build, testing, training, conversion, cutover, and post-live support. Educated clients during troubleshooting process in resolution of software issues, while preparing them to independently repair similar issues in the future. • Received award of excellence for outstanding customer service management at Akron Children’s Hospital. • Reporting lead while simultaneously application manager for Akron Children’s implementation. • Community Connect lead and Security lead while simultaneously application manager for UCSF implementation. • Security lead and Provider lead while simultaneously application manager for HealthEast implementation. • Lead ADT/Prelude trainer for HCA implementation. • Training project manager while simultaneously application coordinator for St. Elizabeth implementation. Additional roles: • Assisted HR team in selection of new project managers, including interview and presentation processes. • Managed and taught multiple internal classes focused on team communication and cross application integration. • Part of core management team for Healthcare Essentials training module.
Co-founded division of experts with multiple years of public speaking experience to provide feedback on the different areas of public speaking in a positive, open, and friendly forum. Provided services including 1:1 coaching to an employee base of 6500+.