L'Hospitalet de Llobregat, Catalonia, Spain
Sitting right at the intersection of what I do best and what I care about most ✨ And never been better! Over the last 10 years, I’ve built my career in content operations, leading teams and bringing clarity to complexity. Today, I’m looking to apply my skills, experience and excellence to organizations that help people live better 🌱, whether through healthcare, education, family support, wellbeing, entertainment, or other purpose-driven sectors.
Operations & Program Management: - Led end-to-end content operations, coordinating planning, cross-functional workflows, resource allocation, stakeholder communication, and KPI tracking to identify risks, optimize processes, and ensure high-quality, on-time delivery. Process Optimization & AI: - Led strategic process optimization initiatives that increased monthly content production by 167% within a single quarter. - Designed and implemented structured reporting and query management systems, reducing coordination overhead by 75% and improving visibility across teams. Quality & Content Governance: - Built scalable quality assurance frameworks and contributor scoring models, transforming content quality from a subjective assessment into a measurable operational system. - Redesigned content guidelines into a standardized operational playbook, reducing flagged content by 50% and later scaling the framework across 8 international markets. Team Leadership & Stakeholder Management: - Recruited, trained, and managed a global network of 300+ freelance writers, editors, and subject matter experts across multiple time zones and markets. - Built and fostered a highly engaged global contributor community by implementing scalable communication, reporting, and recognition frameworks that strengthened alignment, ownership, and long-term engagement, transforming a transactional freelancer model into a collaborative community.
- Coordinating cross-team content quality processes in 8 different markets - Analysing and proposing new quality processes through quantitative and qualitative research - Having full ownership of content quality processes and budget planning across markets
GINDUMAC – Global Industrial Machinery Cluster - is a progressive, international Start-Up in the area of trading used industrial machinery. - Managing and optimizing pre-established publishing and content creation processes to guarantee an increase in quality and efficiency - Managing localization processes in 15 languages - External communication with partners, local agents and affiliate networks
trivago is a hotel search which empowers more than 120 million travelers every month in their search for the ideal hotel. - Managed content production projects for the ES and LATAM markets, building and coordinating a workforce of 50+ freelancers and ensuring alignment with regional user needs and marketing objectives. - Led the optimization and creation strategy for new SEO-driven landing pages in collaboration with the SEO team, identifying keyword opportunities and improving discoverability across key travel queries. - Developed and implemented scalable content production processes to increase traffic and lead generation while ensuring consistency across international markets. - Trained internal colleagues across multiple teams and markets (BR, FR, US, JP) on SEO best practices, including keyword research, content optimization and search-driven content planning.
Savings United is an international network of digital smart commerce platforms with a special focus on fast growing eCommerce markets. - Built from scratch and led the Content Quality department, managing a team of 4 (3 direct reports + self), and defining processes, quality standards and workflows to deliver a consistent, high-quality user experience across digital publishing platforms. - Oversaw content quality and performance across 10 digital platforms, ensuring accuracy, consistency and alignment with editorial and brand standards. - Selected, managed and trained 10+ freelance suppliers, driving quality control, adherence to guidelines and timely project delivery. - Maintained daily communication with external stakeholders (affiliate partners, publishers, newspapers, media partners) to align content strategies, campaigns and quality standards across digital channels. - Collaborated cross-functionally with Content, Sales and PR teams to support operational execution and align with commercial objectives. - Led a cross-market knowledge sharing initiative to document and scale best practices, enabling international teams to improve local content operations.
- Content creation - Error report and supervision of on-page content in the Panna Cotta Voucher Group's white labels and own sites - Creation of SEO-optimized articles for the online newspaper ABC (www.abc.es/recreo/consejos)
Provided administrative and operational support across consular services, including visa and passport processing, legalizations and citizen assistance, while managing official document translation (Spanish, German and English), coordinating cultural and institutional events, handling social media communication and public inquiries, and delivering front-line customer service in a fast-paced diplomatic environment.