Caracas, Federal District, Venezuela
https://github.com/JuanMartinN02 I am a Software Engineer out of UNIMET especialized in Backend Development (Java/Springboot, Python/FastAPI and Nestjs) and data engineering (Pytorch, Scikit-learn), with a hybrid background in mission-critical IT infrastructure, software development and Deep Learning research. Beyond infrastructure, I am passionate about the intersection of Backend Development, Data Engineering and business value. My senior thesis focuses on predicting Customer Lifetime Value (CLV) for DHL Customers, using Gated Recurrent Units (GRU) Neural Networks, achieving an R2 of 0.64 in high-noise retail environments. Trilingual in English (C1), Spanish (Native), and Portuguese (B2).
Leading the IT project portfolio and IT infrastructure operations for DHL Express Venezuela, focusing on infrastructure modernization, cloud-based digital transformation, and high-availability systems. I am currently orchestrating the migration of the national call center infrastructure to a CCaaS (Contact Center as a Service) architecture, integrating local SBC/FW systems with Cloud Servers to enhance communication resilience. Key Responsibilities & Strategic Impact: - Cloud Transformation & CCaaS: Spearheading the transition from legacy on-premise systems to cloud-integrated contact center solutions, improving scalability and service quality. - Data Center Management: Overseeing the strategic management and maintenance of the local Data Center, ensuring 99.9% uptime, disaster recovery readiness, and security for mission-critical business applications. - Nationwide Network Infrastructure: Managing end-to-end connectivity and network security for all Service Centers and Point-of-Sale (POS) locations across the country, ensuring seamless and secure transaction processing. - Retail Tech Operations: Directing the deployment and support of hardware and software for retail points, optimizing the technology stack used in customer-facing environments.
IT Infrastructure and Service Management at DHL Venezuela. • DHL Express VE IT Team achieved the #3 Ranking in the 2025 Americas IT Operational Performance (ITOP) index (Small/Medium tier), outperforming 15+ countries by optimizing infrastructure stability with a lean 3-person engineering team. • Manage critical IT infrastructure for DHL Express Venezuela, overseeing Core Switches maintenance, Port configuration, and VLAN segmentation to ensure 99.9% network uptime for logistics operations. • Lead the physical maintenance and optimization of Data Rooms, executing backup protocols and hardware lifecycle management for mission-critical network infrastructure. • Coordinate Service Management operations, acting as the technical bridge between local business requirements and regional IT standards (BUIT). • Architected and deployed a decentralized network topology across 6 strategic sites using Cisco Meraki routers and fiber optics, eliminating dependency on legacy VPNs and ensuring high-availability connectivity for Point-of-Sale (POS) systems. • Led the preparation for a global IT Asset Management audit (5 countries selected), achieving a 0% discrepancy rate across 200+ assets and 100% compliance with global data standards. • Re-engineered the Core Switch and Data Room architecture by pruning 20+ inactive nodes, optimizing port configurations and preparing the architecture for 2026 CCaaS integrations.