Pereira, Risaralda, Colombia
I am a bilingual professional with a strong background in customer service, interpretation, and virtual assistance. My career began in 2017 with Accedo Technologies, where I worked as a Customer Service Representative for AT&T. There, I developed key communication and problem-solving skills while assisting customers with billing and technical support. Later, I moved into freelance translation work, taking on diverse document translation projects including the translation of a documentary that enhanced my language precision and independent work ethic. In 2022, I joined PROPIO as a remote interpreter through ESDL International Interpretation. From September 2022 to June 2025, I provided real-time interpretation for a broad range of U.S.-based clients across the medical, legal, and public service sectors. In the medical field, I interpreted for virtually all specialties including primary care, orthopedics, pediatrics, cardiology, oncology, mental health, dentistry, and many more. My assignments included hospitals, clinics, rehabilitation centers, nursing homes, and emergency rooms. Beyond healthcare, I also interpreted for law firms, correctional facilities, and agencies such as USCIS immigration services, SNAP benefits, the WIC program, and the Tax Revenue Office. Additionally, I supported calls related to health and vehicle insurance, factories, trucking support services, and 911 emergency response. Each interaction demanded high levels of accuracy, confidentiality, and cultural sensitivity skills I honed daily in this fast-paced, remote environment. Currently, I serve as a Virtual Assistant for Orthodontics Exclusively, a clinic with two locations in Norman and Oklahoma City, Oklahoma. I manage patient communications, appointment scheduling for new and existing patients, CRM follow-ups, and I am responsible for sending and receiving patient forms to upload them accurately into the patients’ medical charts. This role is essential in ensuring the clinic’s smooth and professional day-to-day operations. I’m passionate about connecting people through language, delivering outstanding service, and adapting quickly to the diverse needs of the individuals and industries I support.
Virtual Assistant – Orthodontics Exclusively (via MEDVA) Jun 2025 – Present Remote – Colombia | Clinics in Norman & Oklahoma City, OK As a Virtual Assistant for Orthodontics Exclusively, a leading orthodontic practice with two locations in Norman and Oklahoma City, I provide remote administrative support to ensure a smooth and efficient patient experience. My responsibilities include: Scheduling appointments for new patients and coordinating their onboarding process. Following up with existing patients through the clinic’s CRM system to ensure timely communication and continuity of care. Sending digital intake forms and collecting required documentation ahead of appointments. Uploading patient information and forms into their medical charts, maintaining accuracy and confidentiality at all times. This role requires strong organizational skills, attention to detail, and clear communication with both staff and patients. I take pride in supporting the clinic’s daily operations while helping patients feel guided and cared for from the very first contact.
Remote Medical Interpreter – PROPIO (via ESDL International Interpretation) Oct 2022 – Jun 2025 Remote – Colombia | U.S.-Based Clients Worked as a remote interpreter for U.S.-based clients, providing real-time over-the-phone interpretation in both English and Spanish across a wide range of sectors. Assigned through ESDL International Interpretation on behalf of PROPIO Language Services, I supported communication between providers and limited-English speakers in sensitive and high-stakes environments. Key responsibilities included: Interpreting for medical appointments across nearly all specialties, including primary care, pediatrics, cardiology, mental health, dentistry, orthopedics, oncology, and more. Supporting calls for hospitals, clinics, emergency rooms, rehabilitation centers, nursing homes, and telehealth services. Providing interpretation for legal offices, correctional facilities, and emergency services (911). Handling calls for government and public programs such as USCIS, SNAP benefits, WIC, and Tax Revenue Offices. Assisting clients in industries such as health and vehicle insurance, factory work, and trucking support services. This role demanded accuracy, confidentiality, empathy, and cultural sensitivity. I consistently maintained professional standards while adapting to a high volume of diverse and complex calls, helping bridge communication gaps for vulnerable populations across the U.S.
Customer Service Representative – AT&T (via Accedo Technologies) Feb 2017 – Jan 2018 Remote – Colombia Provided bilingual customer service support for AT&T through Accedo Technologies, handling both live chat and phone interactions across multiple campaigns including DirecTV, U-verse, and Mobility. Responsibilities included assisting U.S.-based customers with billing inquiries, technical troubleshooting, and sales of products and service upgrades. Successfully managed a high volume of interactions while maintaining quality, professionalism, and empathy. Adapted quickly to different systems and procedures depending on the campaign, and consistently met performance metrics such as customer satisfaction, resolution time, and sales goals. This role strengthened my communication skills, multitasking abilities, and knowledge of U.S. telecommunications services in a fast-paced and dynamic remote environment.