Greater Marbella Metropolitan Area
I am a Hospitality professional since 1996 and have passion for the Luxury Hospitality. I enjoy taking care of guests and making their stays memorable. I consider to have been very lucky and proud to have learned from great professionals throughout my career.
Customer Service, complaints management, check in & check out procedures, customer loyalty programme management, LHW quality standards implementation AMEX FH&R standards implementation, accommodation statistics, reservations & room management, night audit duties.
I was in charge of the Front Desk Team during this period completing duties such as completing statistics report, staff management, roster management, team training, conflicts handling amongst others. I also fulfilled the role of Duty Manager and oversaw the property during the Hotel Manager’s days off
Customer Service, complaints management, check in & check out procedures, accommodation statistics, reservations & rooms management, night audit and concierge’s roles.
Worked during the high season periods in combination with my university studies. I had a great opportunity during these years to work, train and learn across different areas of the Rooms Division A
Realizando las tareas propias de la tesorería y de la vicepresidencia, así como participación en toma de muestreos, redacción de informes ambientales, realización de cartografia y análisis cartográficos para estudios ambientales.
Customer Service, complaints management, check in & check out procedures, accommodation statistics, reservations & rooms management, night audit Trabajo realizado exclusivamente en las temporadas estivales desde el año 1996 al año 2001, empezando como botones y terminando como recepcionista.