Greater Barcelona Metropolitan Area
• Line manager of 15 multilingual agents working on different markets. • Perform monthly team meetings and One to One's, reviewing performances. • Elaborate and provide feedback and coaching. • Monitor motivation and keep high engagement within all the members of the team. • Develop strategies and effective plan of actions to meet client’s customer service targets. • Co-op with other teams (QA, Trainers, HR) with their daily tasks on regular basis. • Point of contact for the client on real time. • Assure coverage and assistance for every agent.
• Handling cases intervening between users conflicts , using mediation skills. • Study, classify and take decisions regarding different situations. • Following procedures established by our client. • Provide high caliber customer service, ensuring users satisfaction. • Compensate the users managing appropriately the losses following workflows and budgets available.
• Provide friendly and efficient service to the worldwide Airbnb community. • Be a first point of contact to handle and resolve customer complaints, including urgent situations • Identify and escalate issues appropriately. • Compose thoughtful and accurate messages or customize prepared responses to customer emails. • Research information and troubleshoot problems using available resources. • Monitor and control numerous concurrent tasks in tandem.
• Deliver guidance to buyers and sellers in finding the expected property for the right price under the best terms. • Determine client's needs, according to their financial availability to propose solutions that suit them. • Mediate on the negotiation processes, dealing with market conditions, prices and legal requirements to ensure a fair dealing. • Perform comparative market analysis to estimate properties’ value • Display and market real property to possible buyers.
• Monitor operations to ensure that they meet production standards • Recommend adjustments to the assembly or production process • Inspect, test, or measure materials or products being produced • Accept or reject finished items • Remove all products and materials that fail to meet specifications • Discuss inspection results with those responsible for products • Report inspection and test data
Mantener los estándares dentro de la empresa, control de inventario, manejo y supervisión del personal, resolución de problemas y atención al cliente.