Bogota, D.C., Capital District, Colombia
Bilingual psychologist with experience in the development and strategic implementation of talent acquisitions processes, employer branding, onboarding, and employee integration. I have knowledge in the selection of operational, strategic, managerial, and tactical positions, competency-based interviews, S.T.A.R method, ATS management, gamification, and employee onboarding programs. With ample cognitive flexibility and transformative leadership abilities. I am focused on collaborative conflict resolution and effective time management. I possess effective communication skills and empathy, which are geared towards maximizing the candidate and employee experience.
- Responsible for the management of the South America HR onboarding data processes. - Responsible for Talent Acquisition processes in Colombia and South América. - Carry out the strategic relationship with universities and institutions of higher education for technical and technological programs. - Carry out the creation and implementation of employer branding strategies for South America region.
Responsibilities: - Attract, select, and recruit candidates through the implementation of competency-based interviews, phone calls, psychometric tests, and technical/English tests for the mass hiring of potential candidates for available positions in customer service and collections campaigns in the BPO industry. - Design and implement recruitment strategies to optimize the process through the creation of ads for social media, fairs, and referral raffles, as well as designing interviews using the S.T.A.R. method. - Lead and carry out the onboarding process for new waves by following up on required documentation and welcoming new hires on their first day. Achievements: - I was recognized as the Recruitment Analyst of the Month in December and January, achieving 100% compliance with established deadlines by conducting an efficient and effective recruitment and selection process. Additionally, I built rapport with candidates and maximized the candidate experience through attention to detail, allowing for the identification of suitable profiles for the vacancies being sought in a shorter time. - I achieved a 70% improvement in the selection of qualified candidates for vacancies by developing and implementing a plan of structured interviews using the S.T.A.R. methodology. - I reduced hiring times by 20% by implementing a personal candidate tracking system, utilizing digital tools such as ATS and artificial intelligence, and maintaining individual communication with new hires.
Responsibilities: - Support the recruitment, selection, hiring, work environment, well-being, and occupational health and safety areas through strategic planning and communication with candidates and the involved departments. - Create a hiring template for future talent acquisition processes, conduct digital surveys, and interpret their results. - Design and implement cognitive breaks and coordinate leisure activities for the organization's employees. Achievements: - Improved response times and selection of qualified candidates by 70% through the design of a standardized interview template and the digitization of assessment questionnaires. - Increased job satisfaction by 75% by implementing well-being activities, cognitive breaks, and subsequent digital surveys that measured employee satisfaction and commitment. Additionally, analyzed and interpreted the results to identify areas for improvement and develop appropriate action plans. Enhanced work-life balance for employees within their work environment by 93% by actively participating in the continuous improvement of the work climate. Identified improvement opportunities within the company and proposed solutions based on employee feedback and my expertise.