Manteca, California, United States
Restaurant manager with five years' experience in the management of operations for multiple locations. Collaborative leader with excellent interpersonal communication skills. Strong background in administrative and financial management including purchasing, personnel management, sales, and inventory. Proven success in leading multi-location operations to increase revenue within the food and beverage industry.
- Responsible for all aspects of success in a quick-service restaurant. - Implemented a storewide training plan: ensure that all employees are cross trained. - Organize and clarify multiple documents including cost of labor, monthly profit and loss packets, and quarterly folders. Collected and approved weekly payroll.
• Developed and implemented the very first west coast franchise. Assisted in the hiring and training of 15 employees. Organized the development of the building from the ground up. Developed and implemented a campaign to bring in new customers in a highly competitive neighborhood. • Surpassed the opening months projected sales. We continued to exceed sales targets for 4 months.
• Oversaw 23 employees through the daily operations of a high volume restaurant. • Improved customer survey scores by 45% in two restaurants. Increased sales % by double digits in '08-'09. • Organized and clarified multiple documents including cost of labor, monthly profit and loss packets, and quarterly folders. Collected and approved weekly payroll. • Improved audit scores by 15% with aggressive organization and daily schedules.
• Managed a high volume quick service restaurant with up to 13 team members on a daily shift basis. • 5 out of 6 mystery shopper scores 100% in 3 months.