Greater Philadelphia
Detail-oriented Human Resources Representative experienced with Administrative Assistant/Payroll Clerk with a demonstrated history of working in the logistics and supply chain industry. Skilled in Recruitment, On-boarding, Compensation and Benefits, eager to continue learning and growing in the HR field.
• Deliver services (both transaction and support) to internal customers (people leaders and employees)within agreed service levels. Respond to requests received from all Employees and Managers throughchannels within the agreed time frame. • Utilize ticketing system to manage all that require basic investigation to provide resolution; proactivelyutilizing all resources available. • Provide responses to and guidance on all HR processes and policies, through the employee life cycle. • Advise employees and people leaders on all HR issues up to agreed point of escalation to HRManagers. • Manage all supported channels (phone, email, employee self-service portal, postal mail, and fax). • Utilize case management skills to ensure timely responses and ensure achievement of internal servicelevel agreements. • Document interactions accurately and completely using tools and resources available. • Support maintenance of HR information on company intranet and drive employee usage of self-servicesolutions and intranet as a key resource. • Collaborate with HR Partners of all HR functions to identify and drive improvement of service delivery. • Generate reports and communications to HR and other personnel as needed. • Establish positive relationships throughout HR and with process partners. • Identify and support enhancements of processes to improve effectiveness and efficiency. • Educate customers to ensure that, where possible, services are provided through e-channels and theintranet. • As a member of HR Central provide outstanding customer service to all customers. • Contribute to the creation of solutions to improve and standardize, where possible, the service byidentifying and recommending opportunities for improvement • Recognize, exemplify, and adhere to Radial’s values which centers around our commitment to People,Customers, and Performance. • Other duties/project work as assigned.
• Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures. • Developed innovative new-employee orientation programs, including safety training. • Created and enforced HR policies and procedures across organization. • Processed unemployment claims and acted as company representative at unemployment hearings. • Addressed employee conflicts with appropriate urgency, following all corporate procedures. • Collaborated with entire human resource department to discuss new ways to recruit top talent. • Answered employee inquiries regarding health benefits and 401k options. • Oversaw all HR needs for 600+ employee operation across NJ Division. • Maintained work structure by updating job requirements and job descriptions for all positions. • Recruited and screened qualified potential employees. • Assisted with meetings and presentations within company. • Delivered friendly assistance with new hires throughout interviewing and hiring process. • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends. • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees. • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Complete Time and Attendance for the entire distribution center daily. • Maintain and complete payroll using Oracle PeopleSoft weekly. • Oversee schedule for distribution center manager and manage bookings for conference rooms and group workspaces. • Work with HR department to facilitate recruitment drives, including setting up during walk-in interviews. • Created a new system for following department productivity for each quarter in an efficient and effective manner.
• Managed claims for credit card users by filing disputes for fraudulent and unrecognizable charges. • Provided customers with understanding and reassurance their claims/accounts would be handled with diligence and the with the upmost importance. • Awarded recognition for excellent customer service twice and received highest scores during quarterly reviews. • Organized employee food days and national holiday celebrations for the entire claims department.