Madrid, Community of Madrid, Spain
At Philip Lee LLP, a leading Irish corporate and commercial law firm, I supported and enhanced IT systems across the organisation. My role combined technical support, infrastructure improvements and in-depth IT and cybersecurity training to boost performance, security and user confidence. Key Contributions: 1. Resolved 9,700+ IT issues including outages, bugs, and vulnerabilities, cutting downtime by 30% with 35+ tickets handled daily. 2. Deployed a DMS managing a large amount of documents, improving search speed and reducing data duplication across departments. 3. Delivered 110+ hours of tailored IT and cybersecurity training to 250+ staff using phishing tools, lowering phishing risk. 4. Configured and deployed hardware/software for 180+ users via Active Directory, streamlining onboarding and device integration. 5. Built and maintained a 50+ page SharePoint IT Hub with technical guides and cyber resources, increasing self-service usage. 6. Upgraded network and power infrastructure across multiple floors, improving Wi-Fi coverage and reducing service disruptions. 7. Rolled out Intune and Autopilot for 180+ users, standardising secure device deployment and remote management across multiple floors. 8. Managed Microsoft 365, Active Directory, SQL, VPNs, security tools and much more, ensuring 99.9% uptime and boosting resilience.
During my internship at DOCOsoft, a leading claims management software provider, I supported the IT and information security teams in maintaining secure infrastructure and preparing for audits. I contributed to automation, documentation and user security awareness, while gaining practical experience in systems administration and compliance. Key Contributions: 1. Automated 100+ routine IT tasks with PowerShell and Intune, improving device deployment and reducing admin overhead. 2. Developed 20+ ISM policies, SOPs, and security docs, enabling full compliance in external security audits. 3. Designed and ran 10+ phishing simulations, reducing employee click-through rates and improving awareness across 65+ users. 4. Restructured a 1,000-question audit document, cutting review time by 35% and ensuring ISO 27002:2013 alignment. 5. Recategorised 3,000+ IT support tickets, improving resolution workflows and speeding up audit processes. 6. Monitored 100+ Windows servers, identifying and mitigating a multitude of vulnerabilities to improve system reliability. 7. Wrote SQL automation scripts for 50+ projects, streamlining data migration and reducing manual handling by 25%.
As a freelance web designer and developer at Frontal Digital, I created bespoke, responsive websites for clients across the UK. I managed the full development lifecycle, from branding and design through to hosting, performance optimisation and basic security hardening. Key Contributions: 1. Built and launched 55+ responsive WordPress websites using Elementor, Astra, and custom cPanel configurations. 2. Managed domain registration (NameCheap), web hosting (Brixly), DNS records, SSL certificates, and email setup via cPanel. 3. Accelerated website creation by 75% using reusable Elementor templates, Figma prototypes, and Canva graphics. 4. Created custom branding and website assets using Photoshop, Illustrator, and Canva, enhancing visual identity. 5. Improved site performance with caching and optimisation plugins (WP Rocket, W3 Total Cache) and security plugins (Wordfence). 6. Increased organic traffic by 40% through strategic SEO practices, structured data, and targeted keyword optimisation. 7. Enhanced user conversions by 12.5% through intuitive UX/UI design, effective navigation, and data-driven A/B testing.