San Francisco, California, United States
Partner at OneSolve, a boutique AI and automation firm focused on agentic AI deployment and GTM systems for SaaS companies. Works with RevOps, Sales Ops, and GTM leaders to build and deploy systems that operate inside their stack, not outside it as a traditional consultant. Before OneSolve, spent nearly a decade scaling enterprise go-to-market systems at Mapbox and Box, managing Salesforce, Gainsight, and Workato across teams of 200+ users and $500M+ in customer accounts. Brings that operator background to every engagement.
Leads client engagements across agentic AI deployment, Salesforce architecture, and GTM systems integration for SaaS companies. Partners with RevOps, Sales Ops, and GTM leaders to deploy systems that operate inside their stack. Works with high-growth SaaS companies across cloud infrastructure, life sciences, EdTech, and FinTech.
Spent six years scaling the enterprise systems powering Mapbox's go-to-market operations, supporting 200+ users across sales, marketing, and customer success. • Architected and managed core Salesforce infrastructure including lead-to-opportunity flow, campaign attribution, quote-to-order process, and opportunity management across the full sales cycle. • Integrated Salesforce with NetSuite and custom billing solutions, keeping revenue systems in sync across a complex enterprise stack. • Built an LLM-powered inbound management workflow for the SDR team that saved 8 hours per rep per week, one of the earliest production AI deployments in the GTM stack. • Launched Mapbox's Workato Center of Excellence, building the automation foundation that eliminated thousands of hours of manual work across multiple departments. • Optimized Gainsight for 70+ team members, giving sales and customer success teams cleaner visibility into customer relationships and standardizing renewal processes. • Built executive dashboards and reporting systems that gave leadership a reliable view of customer health, pipeline, and business performance.
Built and managed customer success systems and operations for Box's global team, supporting $500M+ in customer accounts and 85,000+ customers across US, EMEA, and APAC. • Designed and managed Gainsight for 100+ team members worldwide, standardizing customer health tracking and account management processes across three regions. • Developed territory planning tools that cut planning time by 50%, giving leadership a reliable way to optimize team workload distribution. • Built automated customer segmentation systems that helped CS teams prioritize the right accounts at the right time across an 85,000+ customer base. • Won the CS Hackathon for automation innovation and presented Box's tech-touch strategy at the Gainsight conference.
Built Redbooth's first customer retention program from the ground up, focused on smaller accounts with no existing playbook or infrastructure. • Created Salesforce and Gainsight dashboards to establish baseline customer health tracking across the account base. • Developed automated outreach workflows to scale retention efforts without adding headcount.
Promoted from Customer Success into an operations role focused on building systems to track and support customer growth. • Automated billing processes and built data dashboards that gave the team cleaner visibility into account performance.
Started career in customer success, helping SMB clients drive adoption and identify expansion opportunities.