Weaverville, North Carolina, United States
I graduated from Western Carolina University in Cullowhee, NC in December 2015. I have a Bachelors Degree in Hospitality and Tourism Management. My personal journey in reaching this level of education has been rewarding and exciting, but challenging from time to time. I have always been the type of person to take on a challenge head on and go above and beyond the call of duty. Some personally traits I can contribute to a company are my leadership driven mindset, problem solving expertise, and personal interactions genius. I am a hard worker who gives every ounce of my skills and energy into anything I do, whether it is in my professional life or personal life.
Travel concierge for RSI Vacations. Customer service, invoicing, handling guest issue, fixing reservation.
Hotel operational system training with Winguest. My main task was to give great customer service and check in/out guest with efficiently and accuracy. The job also consistent of taking ideas and fixing things in guest rooms upon request. I had to keep cash drawer balanced and deposit money before shift change.
Monitored and prepared associate performances reports on a daily basis. Coached and trained current and new employees. Interviewed and hired non-management staff in accordance with company hiring process. Developed new process with corporate approval. painted accountability for sales floor leadership, using key business and financial indicators to monitor individual and team progress.
Merchandised new products and maintain regular products. Supervised 5-8 employees within my department. Directed floor moves and layout changes. Scheduled employees from my department. Controlled MOS items.
Purchased and stocked products for the store to sell and office supplies. Made schedule for 5-10 employees. Managed the bank deposits daily. Executed daily, monthly, yearly paperwork.