Greater Orlando
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Our Account Escalation team is responsible for managing all Account-level Escalation engagements for Customers who need additional support for particularly complex technical or non-technical situations. Our Major Incident Management team is responsible for internal/external communication, as well as driving, Mass Outages, Major Crisis situations, and all critical P1s.
Responsible for managing Shipcom's portfolio of projects, including Program Management of a $275M government process and systems improvement program encompassing 150+ locations around the US. Additional duties included management of corporate project support groups such as PMO, Logistics, and Customer Training.
Special Project: Global Deployment Manager for company-wide project controls and project life-cycle management system.
Responsible for Network Services globally at Jacobs. The Network Services department handles provisioning, management and support of all Data-communications: WAN/LAN, Remote Access, WiFi, Networking management, monitoring, hardware & circuits. Approximately 200 offices, over 400 feild sites, and 54,000 employees are supported on our global network.