Fulshear, Texas, United States
Certified compliance and ethics professional (CCEP and LPEC) with experience creating codes of conduct and serving as a subject matter expert for ethics and compliance matters. Influence leader comfortable working with and leading cross-functional teams and ensuring executive, salaried and hourly associates receive ethics and compliance training and support. I love working in ethics and compliance and believe companies achieve added business success when employees have ethics and compliance guidance that is clear, easy to review, understand and incorporate into their daily routines. I thrive in environments where influence, collaboration and independent project management skills are needed. I have excellent written and verbal communication skills and enjoy teaching, training, and developing compliance policies, risk analyses and completing risk assessments. I am comfortable working with executive-level leaders and board directors and have been successful improving processes and standard operating procedures. I am a servant leader who enjoys developing my mentees and direct reports and helping them achieve goals important to them. I am comfortable working on complex issues, developing solutions, motivating teams, and generating reports showing progress on key performance indicators.
Play key role in all compliance management functions. Thoroughly investigate accusations of compliance and ethics breaches, maintain confidentiality and make accountability recommendations to management and executive leadership. Develop auditing and monitoring strategy, conduct audits throughout entire life-cycle, and approve corrective action plans. Review regulatory requirements and deliver training in compliance policies in role of subject matter expert. Closely monitor workplace safety and compliance performance, and implement compliance agreements with regulatory agencies. Provide weekly business unit compliance performance reports to operations management. • Drive culture of ethics and compliance in stores and clubs and coach teams for improvement.
Conducted audits and trained teams on proper product management, food safety and sanitation. Investigated opportunities noted during audits and held associates accountable for non-compliance. Administered food safety certification exams and ensure all direct reports were certified. Managed 13 direct reports, completed performance evaluations and supported career development. • Improved food safety compliance performance by 10% (from 90% to 100%). • Increased fresh top line sales by 7.5% and sales profits by 5%. • Decreased fresh associate and third party contactor accident rate by 11% • Increased club member satisfaction rating by 5% (to 9% on a 9.5% scale) • Elevated third party food safety audit performance to 99% from 96%.
Regional Compliance Manager-Midwest Division Area. Supported stores and clubs in Michigan, Illinois and Indiana. Delivered training in compliance and ethics to regional, market and store-level management teams. Investigated compliance breach allegations and made accountability recommendations to leadership. Performed audits, completed mitigation training and developed corrective action plans. Worked closely with local, state and federal regulators and ensured timely correction of non-compliant issues.
Taught Business Ethics and Professional Communications classes in the Adult Studies Program. Prepared course syllabus, facilitated class discussion, graded assignments and reported student performance.
Investigated consumer complaints against state-licensed medical professionals and made license revocation, surrender or suspension recommendations based on findings. Conducted legal research and prepared administrative complaints presented to state licensing boards.