Canada
Logistics professional with 18 years in Freight forwarding and Airline operations. Skilled in customer service, air freight pricing, Air and Ocean import/export, and team leadership, with a focus on improving profit margins. Known for solving problems and delivering reliable results in fast-paced environments.
* Greet and engage customers, offering tailored appliance solutions. * Explain product features, warranties, and installation services in simple, clear terms. * Process and manage orders, including coordinating special orders and deliveries. * Maintain organized and visually appealing displays in the appliance department. * Collaborate with store teams to ensure smooth operations and customer satisfaction. * Stay updated on new product lines, promotions, and market trends. * Resolve customer issues professionally, building long-term loyalty.
Managed Air Freight Business for Gujarat Province leading team of 7 people. Managed and processed customer contracts, ensuring efficiency and accuracy. Trained and mentored team members in customer service best practices. Resolved customer complaints while maintaining satisfaction and loyalty.
Processed financial data for contract validation and program benefits. Maintained accurate documentation and records for compliance purposes. Analysed and validated pricing data to ensure market competitiveness.
Air Export Sales and CS Cordination