London Area, United Kingdom
Healthcare professional with 10+ years’ experience across NHS clinical services, ophthalmic diagnostics, and front-line patient-facing roles. I specialise in delivering high-quality patient support within fast-paced, regulated healthcare environments. My background spans both clinical and service-focused healthcare roles, including optometry and NHS ophthalmic services, with a strong track record in patient communication, service delivery, and operational support. I am especially interested in public health, health equity, and improving patient experiences.
• Operate specialised diagnostic equipment to collect precise clinical data, supporting high-stakes medical decision-making. • Deliver excellent patient support, escalating concerns appropriately in line with compliance and governance standards. • Balance accuracy, attention to detail, and time-sensitive work in a high-volume environment. • Register new and renewing existing users in systems • Managed patient records using NHS electronic systems (OpenEyes) • Maintained accurate clinical documentation in line with NHS standards • Supported clinic flow and liaised with multidisciplinary teams • Scheduled and coordinated clinic appointments • Ensuring appropriate behaviour in the clinic • Introduce patients in the use of opthalmic services, resources and equipment, using initiative and expertise to solve queries and issues or triage to other staff as necessary
• Sold and accuarately dispensed eyewear products and services while achieving sales KPIs in a competitive retail environment. • Built trusted client relationships, explaining complex technical results in easy-to-understand language. • Delivered excellent customer service under pressure while maintaining accurate documentation and compliance. • Provided bilingual support to Chinese-speaking clients.
-Performed vision tests while providing expert advice on spectacles, contact lens and suitable lens care -Attentively listened to concerns and issues to better understand customer needs and diagnose problems -Provided quality customer service through aftercares and eyewear adjustments, improving client satisfaction. -Specialized in testing and understanding vision needs of 65+ elderly through enrolling government-funded Health Care Voucher Scheme operated by the Department of Health and conducted eye exams for the elderly in accordance -Conducted eyesight tests for Pleasure Vessel Operator, according to the requirement of the Marine Department, Hong Kong (Seafarers' Certification Section of Marine Department). -Handled and investigated complaints from dissatisfied customers, resolved misunderstandings and/or suggested possible solutions. -Provided knowledge training about progressive lens, myopia-control lenses like D.I.M.S from HOYA, and multifocal contact lenses to fellow optical consultants
-Delivered top-tier eye care services, enhancing customer health and vision quality. -Collaborated with the Store Manager for optimal store operation, including stock management and resource allocation. -Provided expert consultation and prescriptions for eyewear, ensuring customer satisfaction. -Maintained the highest standards of cleanliness and functionality for all optometric equipment. -Oversaw attractive and informative product displays, contributing to store aesthetics and marketing. -Diligently updated and protected patient records, ensuring confidentiality and accurate treatment planning.
-Conducted detailed vision assessments, providing tailored prescriptions for glasses and contact lenses. -Ensured product excellence, verifying lens quality and examining frame integrity. -Collaborated with the Store Manager on stock maintenance, order placement, and delivery timelines.