Joyce Kwan

LME Market Data Licensing and Policy Manager

London, England, United Kingdom

About

Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Hardworking Lead Business Analyst emphasizing cost-effective process improvement and organizational efficiency. Comprehensive background extends over 7 years and encompasses both the private and public sectors.

Experience

  • Licensing and Policy Manager at London Metal Exchange
    Jun 2022 - Present · 4 yrs 1 mo

  • 香港交易所 (6 yrs 9 mos)
    • Assistant Vice President
      Jan 2020 - Apr 2022 · 2 yrs 4 mos

    • Associate
      Aug 2015 - Dec 2019 · 4 yrs 5 mos

      ~Conduct research and feasibility studies on new initiatives on market data products / services ~Provide support on in-depth analysis for exploring market data related opportunities and strategies ~Provide project management support and coordination of market data related projects ~Prepare relevant data product documents and specification and supporting the project implementation ~Liaise and conduct consultation to with the relevant stakeholders, including information vendors and market data users in relation to market data services and initiatives ~Assist in the preparation of management papers, presentation materials and relevant documents for obtaining necessary approval from management and regulatory body

  • Thomson Reuters (8 yrs 3 mos)
    • Lead Business Analyst
      Jul 2014 - Jul 2015 · 1 yr 1 mo

      ~Responsible for the elicitation, analysis, and documentation of a client's business needs and requirements. ~Elicits, writes formal specifications, and communicates business requirements between development and client to design and implement business solutions. ~Develops and improves business processes within the technology and business organizations and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. ~Translates complex business requirements into technical solutions as required. ~Makes technical solution recommendations to meet requirements based on understanding of how technical solutions will impact the business and stakeholders as required. ~Responsible for building and maintaining a relationship with customers. ~Uses a structured requirements process to assess near-term needs. ~Adheres to metrics to ensure customer satisfaction and may recommend metrics. ~Ensures that implementation follows the design. ~Ensures change management and communication of change to team and/or client is done in a systematic way for complex projects ~Proactively identifies, recommends, and implements improvements to the process. ~Develops an in-depth awareness and understanding of multiple Thomson Reuters technologies, products, and services. ~Participates in short term planning sessions with a client to improve a business process

    • Senior Business Analyst
      Jun 2011 - Jun 2014 · 3 yrs 1 mo

      ~Elicits and documents client business requirements. ~Develops and improves business processes within the technology and business organizations, understanding client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. ~Translates requirements for technical solutions, based on understanding of how technical solutions impact the business as required. ~Responsible for maintaining relationships with internal and external customers. Uses a structured requirements process to assess near-term needs. ~Adheres to metrics to ensure customer satisfaction. ~Ensures change management and communication of change to team is done in a systematic way for medium level projects. ~Implements improvements to process or product as directed by management. ~Develops a strong awareness and understanding of Thomson Reuters technologies, products, and services in assigned area.

    • Data Analyst
      May 2007 - May 2011 · 4 yrs 1 mo

      ~Process and maintain data accurately and in a timely manner onto databases using technical and financial knowledge. ~Communicate & liaise with internal and external departments for resolution of data queries, including direct contact with customers. ~Has expertise in data related issues. Solid knowledge of financial regulations and market practices/conventions in relevant markets. ~Improve efficiencies in work practices by implementing automation where possible. Maximizes usage of available tools/support to best of advantage to maintain/improve content quality during daily operations. ~Ensures data quality, accuracy, timeliness and completeness per company standards for their covered product/market. ~Test new database/application releases where appropriate, providing expert user feedback. ~Supports specific projects, as assigned by the manager. ~Adhere to change control procedures, Content Operations standards and current data policies and procedures. ~Deliver high productivity and quality data. ~Proactively identify and resolve data problems. ~May train or support less experienced team members.