Roanoke, Virginia, United States
Duties included: Supervised 5 accounts payable managers. Worked with the Accountants to ensure all information was current for closing of the month. Monitoring hours worked, scheduled days off. Answered calls from various vendors. Investigated invoices versus payment. I supplied information to Attorneys for settlements. Set up the utilities and paid same for 8 companies in 3 states.
Obtain venipuncture and capillary specimens for all age groups following proper protocol. Process specimens as required. Verify insurance eligibility and follow collection procedure where required.
Duties included: answering a high volume of calls for Carilion Clinic Riverside III Physicians, making appointments for 85 physicians in 11 specialties, using PC to navigate electronic medical records, sending electronic messages from patient’s chart to the clinical staff and designating the appropriate route and priority.
Providing front line customer service to Verizon's diverse customer base; resolving customer questions relating to billing and service issues, promoting company products and services; ensuring a positive customer experience through active listening, problem resolution and follow up on more complex issues.