Costa Mesa, California, United States
Experienced Registrar/Student Affairs Officer with a demonstrated history of working in the higher education industry. Skilled in Nonprofit Organizations, Professional Development Committees, Event Planning, Catering, Food & Beverage, and Hotel Management. Strong education professional with a Bachelor's degree focused in Psychology of Social Behavior from University of California, Irvine.
• Oversee daily office operations to ensure efficiency and productivity. • Develop and enforce office policies and procedures, ensuring compliance with company standards and legal requirements. • Manage and supervise administrative staff, providing training, support, and performance evaluations. • Negotiate and manage contracts with office vendors and service providers. • Assist in the development and implementation of business strategies and objectives. • Lead and manage business projects, ensuring timely completion and alignment with company goals. • Collaborate with various departments to streamline processes and enhance overall business operations. • Monitor business performance metrics and implement improvement initiatives.
• Analyze institutional policies and procedures, and participate in the development and publication of the annual UC Irvine School of Medicine Student Handbook • Develop and maintain procedures to audit medical students’ records on a quarterly basis. This includes tracking for academic progress, class standing, enrollment, grades, student status, USMLE (national medical exam) scores, and other academic indicators • Collaborated with campus partners to successfully implement DegreeWorks to assist us with advising students and tracking progress towards degree completion • Created an instructional guidebook and an annual processing calendar which provides step by step information on how to complete the major Registrar processes and procedures • Work closely with department chairs to update the Medical Education curriculum content for the annual publication of the UCI Catalogue and the UCI Schedule of Classes • Responsible for enrolling students, submitting quarterly grade reports, and certifying and posting final degrees
• Managed two full-time staff members, and ensured that we reviewed and completed over 2,000 Statement of Legal Residence applications in a timely manner • Effectively applied the UC residence Policy and guidelines to review students Statement of Legal Residence applications, immigration documents, taxes and legal documents to determine a student’s fee assessment • Developed and tested the new Statement of Legal Residence application for the Banner student information system • Counseled students from diverse backgrounds in scheduling classes and making changes to their academic records • Applied knowledge of the Federal Family Education Rights and Privacy Act with immigration laws related to immigrant and nonimmigrant visas • Acted as the representative for the University Registrar’s Office at Undergraduate Admissions Office yield events and at graduate student orientations
• Handled guest check in and checkouts professionally and in a welcoming manner • Hands-on experience in computing bills, collecting payments and making changes when required • Preformed duties of hotel concierge when needed to assist in answering questions pertaining to hotel services, in-house events, directions and local attractions
• Advised students, parents and the public in both general and specific areas of financial aid administration to assist them in solving complex and private matters • Reviewed and processed enrollment verifications of other family members to ensure a student’s expected family contribution was being calculated correctly • Performed analytical tasks and provided technical support in explaining eligibility for various financial aid programs while adhering to university, state, and federal regulations • Used professional judgment to help resolve individual student and family circumstances