Lathrop, California, United States
I am a construction and customer-focused professional with experience in inside sales, estimating, project coordination, and stakeholder management. Throughout my career, I have worked closely with contractors, engineers, project managers, estimators, detailers, and operations teams to support large-scale public infrastructure and commercial construction projects, including bridges, dams, hospitals, schools, parking structures, data centers, and transportation projects. In my current role as an Inside Sales Representative II, I utilize Bluebeam Revu, AutoCAD, and Microsoft Power BI, to support project workflows, proposal development, reporting, and customer relationships. I regularly review structural and architectural drawings, perform take-offs, coordinate with project stakeholders, and conduct post-bid follow-up to better understand customer needs and project outcomes. Prior to my current role, I worked as an Estimator for pre-engineered metal building projects, where I developed estimates and proposals while collaborating with contractors, engineers, and project teams throughout the planning process. I enjoy helping teams solve problems, improve processes, and achieve successful outcomes. As one of the first hires in my current position, I have trained and onboarded new employees by developing guides, checklists, presentations, and workflow resources to support operational consistency and knowledge sharing. My background in Communication Studies, combined with hands-on construction industry experience, has helped me develop strong relationship-building, communication, and organizational skills. I am passionate about construction technology, customer success, training and enablement, project coordination, and building meaningful professional relationships.
Support the successful execution of public infrastructure and commercial construction projects by collaborating with contractors, project managers, estimators, engineers, detailers, and operations teams throughout the sales and project lifecycle. • Utilize Bluebeam Revu, AutoCAD, and Microsoft Power BI, to support project workflows, proposal development, reporting, and customer engagement. • Review structural and architectural drawings, perform take-offs, and assist with proposal development for projects including bridges, dams, schools, hospitals, parking structures, data centers, and transportation infrastructure. • Coordinate with internal and external stakeholders to support project execution, scheduling, and customer requirements. • Conduct post-bid follow-up with contractors to gather project feedback, strengthen relationships, and identify future opportunities. • Maintain project and sales data used for reporting and performance tracking through Power BI. • Develop training guides, presentations, checklists, and onboarding resources to support operational consistency and knowledge sharing. • Train and mentor new team members on software platforms, workflows, and departmental processes.
Prepared estimates and proposals for commercial pre-engineered metal building projects while collaborating with contractors, engineers, project coordinators, and sales teams. • Utilized Bluebeam Revu, AutoCAD, eQuote, and engineering software to support estimating and design workflows. • Analyzed project plans, specifications, and customer requirements to develop accurate estimates and proposals. • Created markups, overlays, revisions, and measurements using Bluebeam Revu to support project evaluation and estimating activities. • Managed multiple projects simultaneously while maintaining accuracy and meeting deadlines. • Collaborated with project stakeholders throughout the proposal and estimating process to support successful project outcomes.
• Delivered personalized customer service and built long-term client relationships through proactive communication and follow-up. • Assisted customers with product selection and styling recommendations while providing a high-quality customer experience. • Maintained client relationships by conducting outreach regarding new products, inventory arrivals, and customer requests. • Consistently worked one-on-one with customers from initial engagement through purchase completion.
• Managed daily operations, customer relationships, and employee development initiatives. • Planned and executed customer engagement events, including holiday events, bourbon tastings, and local business showcases. • Coordinated promotional communications and marketing efforts to support events, product launches, and store initiatives. • Developed strong customer relationships through personalized outreach, product recommendations, and curated shopping experiences. • Trained and onboarded team members while supporting business growth and customer satisfaction.