Singapore
Graduated from the Double Degree Program in Bachelor of Accountancy and Business with a specialisation in Business Analytics in 2022. Jovan Ng is a strong advocate for improvements and efficiency by bringing forth skills and expertise from previous work experiences in effecting innovations in the environment around him. Jovan takes pride in his creativity in implementing workarounds that are more lean; passion to drive changes for the better coupled with his appetite to take risk, to try, fail, learn, apply and grow from failures as well as his work ethics and attitude.
• Migrated R scripts to VBA and Python language for auditing user access granted in shared directories regularly. • Developed Python scripts to audit active directory, system and application access for all of the organisation systems and applications that are classified as highly important systems to reduce data security risk. • Enhanced continuous monitoring audit framework by developing SQL scripts and Tableau dashboarding meaningful insights on market conduct compliance frauds by agents, policy processing frauds by customer service, procurement frauds, claims frauds, payment frauds and underwriting frauds. • Resolved fatal system errors that would have impeded vital data analytics operations via script performance optimisation and other workarounds requiring out-of-the-box critical thinking. • Provided Anti Money Laundering (AML) audit team with over 30 audit observations on bugs in the Python script used by AML team to check for high-risk transactions. • Undertook a special case review by audit committee chairman on a core system software development lifecycle. • Automated various tedious regular BAU processes with high prevalence in the division • Planned, curated and conducted an in-house Tableau workshop for internal auditors in SG, MY and ID
• Enabled and empowered division in Data Analytics capabilities by: - Acquiring self-service Analytics software (Alteryx and Orange) after evaluation via mini Proof-of- Concepts on the platform. (Regression/K-means Cluster/Text Mining/Automation of analysis). - Conducting internal training program for the Business Analytics Team to Alteryx, including creation of documentations, curriculum, case project and demo lesson. - Creating a comprehensive guide for various Analytics model concepts (Linear Regression, Logistic Regression, Decision Tree, Random Forest, Boosted Model, Neural Network and K-Means Clustering). • Built Tableau dashboards to analyse impact of flight delays and other factors on Net Promoter Score. • Developed a Multiple Linear Regression R script and Alteryx workflow to analyse the impact of various SQ touchpoints on customer ratings and other areas of analysis. • Created VBA menu and buttons to allow for more efficient data input for free text labelling. • Created VBA automation to phase out manual removal of non-operating flights. • Created VBA script to control view access rights in Excel for SIA’s Rivals Comparison Customer Journey. • Created VBA automation and Alteryx workflow to perform text analytics for special meal requests.
• Assisted client in achieving URS certification for ISO 13485:2016 through consultation, training and internal audit. • Created training materials for ACT Managing Director on ISO 13485:2016, ISO 9001:2015, ISO 45001:2018, ISO 14971:2007, respective internal audits, Total Quality Management and Lean Management. • Secured projects from for ACT through Business Development function. • Provided ISO 9001:2015 consultation and training to client as the principal consultant. • Certified in 13485:2016, ISO 9001:2015, ISO 45001:2018, ISO 14971:2007, their respective internal audits and TQM.
• Conducted market research on expansion of Chinese Smart Home Products into Malaysia enhanced by machine learning analysis (Kernel Support Vector Machine algorithm to predict and classify if a lead will be a buyer or a non-buyer)