Greater Paris Metropolitan Region
Certifications : - Red Hat Certified Specialist in OpenShift AI
Certifications : - AWS Certified Developer – Associate - AWS Certified Solutions Architect – Associate - Red Hat Certified Specialist in OpenShift Application Development - Red Hat Certified Specialist in OpenShift Administration - Red Hat Certified Specialist in Containers - Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform
I joined CI Automation team after working few months as SME on Automation topic when I was in support. Creation and maintenance of applications to automate IT support tasks, on 2 weeks sprint cadence. Leveraging Red Hat products : Openshift, Ansible, RHEL Others products used : Jenkins, Gitlab, ServiceNow, Splunk, JIRA Micro-service containerized apps written in python and sometime bash scripts for simple need. Full requests lifecycle : from end users request to app delivery (discovery, proposal, dev, test, deployment, knowledge base creation, traning IT support team if needed, integration in servicenow via creation of forms and workflow to fully automate the end user request) Certifications : - Red Hat Certified Specialist in Containers and Kubernetes - GitLab Certified Associate - ServiceNow Fundamentals - AWS Certified Cloud Practitioner
Leader of the end user support team. Improving support with : - creation of process, knowledge base - backlog management, reporting - creation of end users survey - analysis of survey via tableau dashboards I created After a merge with foreign companies we worked on a project to integrate them to our domain (servers and users laptops) In charge of ordering hardware (phone : Orange, laptops : DELL, Lenovo) and following budget, creation of a dashboard on Tableau to see in few seconds how budget was spent per business units or users. Management of the mobile fleet and the contract ( monthly billing analysis, new contract negociation, Deployment of Office365 for few companies as a consultant. VIP Support
VIP IT Support for the board and VIP of AXA group Supervision of the level 1 support team (backlog analysis, reporting, training, SME) Active members on few IT projects : IT Kiosk, refresh windows 7, Lync deployment, Digital Bar creation Preparation and support during large company meeting (webex, visio) Knowledge base creation
Creation of knowledge base IT support : requests, incidents, backlog management Users training VIP User support Meeting/Visio support
Support Front Office finance business applications Did some scripts and web pages with dashboards to help automatize manual repetitive tasks we had in our team.