Mexico City, Mexico
- Mexico and Latin America Operational Account Manager - Supply Chain Control Tower Manager, MX and LATAM
- Maintain and build customer relationship - Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements - Drive operational excellence and continuous improvement with all involved internal and external parties via regularly scheduled business reviews - Proactively work with customer and sales/ operational staff in facilitating corrective action - Develop new business opportunities by analyzing existing operational capabilities and client relationships - SOP Ownership and maintenance - Oversight of team activities to ensure SOP compliance for scheduled tasks and responsibilities key to account operations - Escalation point for customer for any issues, and drive resolution/ corrective action. Provide root-cause analysis, drive continuous improvement and execution of solutions - Business Intelligence Development, Production and Analysis of customer specific reports - Drive configuration of KPIs to customer - Maintenance of Tariffs, including requesting, validation of and inclusion of new rate requests
In-house TTS & BEYOND S.C.