Washington, District of Columbia, United States
19 years of Managing User Experience & Product Development practices by way of three startups. Enterprise innovation experience with Jacobs, Exelon, Marriott, P&G, Netflix, Microsoft, IRS, AARP, Aquent, and others - applying design thinking and technical gumption. I have a strong passion for growing companies and developing products. I've been lucky enough to work with some of the world's smartest teammates. Together, we've built some amazing products. Our technologies have served tens of millions of users in every country you can name. User Experience Strategy, Research, Analysis, Design, Stakeholder Interviews, User Interviews, Non-directed Interviews, Contextual Inquiry, Ethnographic Study, Field Research, Questionnaires, Focus Groups, Card Sorting, Usability Tests, Guerrilla Research, Remote Usability Tests, Analytics Review, Content Audit, Content Matrix, Taxonomy, Personas, Audience Profiles, Competitive Analysis, Comparative Analysis, Good Practices, Heuristic Review, Use Cases, Requirements, User Stories, Road Maps, Storyboards, Scenarios, Mental Models, Experience Maps, Task Analysis, Task Modeling, Information Architecture, Site Maps, Application Maps, Navigation Models, Collaborative Design, High Fidelity Wireframes, Medium Fidelity Wireframes, Low Fidelity Wireframes, Wireframes, Prototype, Prototyping, Functional Specifications, Mood Boards, Visual Design, Color Composites, Visual Style Guides, Mobile First, Tablet Design, Responsive Design, Content Management Systems, Websites, Web Applications, Ecommerce, Kiosk, Lean UX, User Centered Design, Agile
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• Led Design/Product Customer Innovation Lab at Exelon, creating projects for mobile health, energy, chatbots, and 911 dispatch systems. • Conducted learning series on Design Tokens, IBM Design Thinking, and Research and Data methods for UX. • Collaborated with a team of 30+ design members to drive innovation and creativity in the industry.