Redfern, New South Wales, Australia
Director, Human Resources & Operations leading workforce strategy, culture and organisational performance across a national peak body environment. Executive partner to leadership supporting governance, capability uplift and enterprise transformation initiatives. Background includes enterprise workforce leadership across teams of 300+ employees, regulatory operating environments and organisation-wide culture reform following independent workplace review processes. Interested in governance-aligned people strategy, organisational transformation and sector capability development across national service systems.
Director responsible for organisational workforce strategy, culture and HR operations across a national peak body environment. Executive partner to the CEO and leadership team supporting governance, workforce risk, capability uplift and organisational performance. Leading initiatives strengthening inclusive systems, leadership effectiveness and sector capability across national service delivery programs. Contribute workforce governance reporting supporting Board and Committee oversight across organisational capability, risk and culture priorities.
Partnered with US-based corporate stakeholders within a global matrix structure to deliver workforce and organisational improvement initiatives across Australian operations supporting governance alignment and capability uplift across a multi-brand portfolio environment.
Led workforce experience and performance outcomes across large-scale cabin crew operations within a safety-critical and industrialised aviation environment. Partnered with operational leaders to strengthen engagement, capability and service delivery across nationally deployed teams. Rostered as network escalation manager for cabin crew matters, coordinating responses to operational incidents and supporting liaison with safety, communications and workforce stakeholders.
Responsible for end-to-end employment and performance management across a team of up to 300 cabin crew within a complex unionised environment. Managed employee relations matters, capability development and workforce performance aligned with safety and operational delivery priorities. Provided escalation support for network-level cabin crew incidents, coordinating with health and safety and communications teams during operational disruptions.
Led employment and performance outcomes across a cohort of 150+ cabin crew supporting the New Zealand network. Partnered with operational leaders to strengthen productivity, engagement and service delivery within a safety-critical aviation environment.
Led the Experiences division workforce across operations, capability and performance outcomes within a complex creative and tourism environment. Member of the Leadership Pursuit group responsible for implementing recommendations from the Queen’s Counsel workplace culture review, supporting organisation-wide improvements to engagement, inclusion and leadership practice. Delivered accessibility and customer experience initiatives aligned with organisational strategy, while contributing to policy development, stakeholder engagement and diversity outcomes that supported Qualmark Gold accreditation and improved commercial performance.
Supported delivery of resident engagement programs across a complex care environment, coordinating volunteers, events and community partnerships while contributing to initiatives that strengthened social participation and service experience outcomes.