Joshua W.

Case Manager at Government of Canada

Taiwan

About

- 6-year experience in clinical and community setting with a person-centered approach - Knowledge repertoire in Psychology, Sociology, Ethics and Law & Society - Native speaker of both English and Cantonese, fluency in Mandarin and Portuguese and French at B 1.5 level - Reading and writing literacy in traditional Chinese and able to read Simplified Chinese - Non-Practicing Registered Kinesiologist (Alberta)

Experience

  • Travel at Career Break
    Nov 2025 - Present · 8 mos

    I am currently on work sabbatical through the International Experience Canada (IEC) program for Canadian citizens. At this time, my participation in Taiwan’s Youth Mobility Program is a part of my planned 1-year sabbatical from my current position in the Public Service with the Government of Canada. I am currently using this time to study Mandarin/Chinese while building on my work/experience in Asia Pacific region.

  • Government of Canada (Calgary, Alberta, Canada)
    • Case Manager
      May 2024 - Present · 2 yrs 2 mos

      ● Respond to complex enquiries and conduct assessments to determine veterans’ needs ● Work on assigned clients to restore clients’ independence and domains of well-being ● Communicate with team and support and complete referrals as needed ● Determine eligibility and grants per existing legislation and delegated authority

    • Service Representative
      Jan 2023 - Apr 2024 · 1 yr 4 mos

      ● Respond to enquiries and conduct interviews with veterans ● Review benefit applications, notes and adjudicate application ● Communicate with team and support regarding to the need of a referral ● Determine eligibility and grants per existing legislation and delegated authority

    • Client Specialist
      Sep 2022 - Jan 2023 · 5 mos

      ● Receive and respond to enquiries from clients and representatives ● Review immigration applications, notes and answer immigration enquiries ● Communicate with team and support regarding to the scope of work of other tiers ● Provide customer service in a call centre environment as per the procedures

  • Rehabilitation Assistant at Wing Kei Care Centres
    Sep 2020 - Jan 2024 · 3 yrs 5 mos

    ● Deliverance and leading of rehabilitation programs on the floor as per the therapist ● Providing one-on-one rehab service and assisting in group therapy sessions ● Communicate with team and families regarding to the needs of the residents ● Develop rapport with residents in ensuring the needs of the residents are met ● Assist in rehabilitation and provide care at the covid-19 unit during the outbreak

  • Service Representative at Government of Canada
    Jul 2021 - Nov 2021 · 5 mos

    ● Receive and respond to enquiries regarding to Tax return enquiries ● Resolve and process applications for applicants as allowed by level of decision

  • Associate Project Manager at CellCarta
    Jul 2019 - Aug 2020 · 1 yr 2 mos

    - Develop draft and final study materials including laboratory manuals, labels, and kits. - Review study protocol and Statement of Work (SOW) to work accordingly with project manager to fulfill pharmaceutical company sponsors needs. - Communicate with internal and external stakeholders including (but not limited to) Operations Associates, other CLI colleagues, and sites, - Create commercial invoices, shipping labels for outgoing supplies and populate and record shipped supplies and samples. Provide direction and guidance to other staff, as required.