Greater Kuala Lumpur
Regional Total Rewards professional with end-to-end experience driving compensation, benefits, and market intelligence initiatives across APAC. I specialize in aligning Total Rewards strategies with business expansion, workforce planning, and cost optimization priorities across diverse markets. I have led regional salary benchmarking, market pricing, and job architecture initiatives across APAC, supporting new entity setups, hiring growth, and leadership decision-making. My experience spans statutory benefits design, flexi-benefits implementation, insurance renewals, and regional benefits governance—balancing competitiveness, internal equity, and financial sustainability. Known as a trusted partner to HR and business stakeholders, I translate complex market data into practical rewards solutions that enhance talent attraction, retention, and organizational performance. I bring a structured, data-driven approach with strong regional exposure, vendor management capability, and hands-on execution across both strategic and operational Total Rewards agendas. Key focus areas: APAC Compensation & Benefits · Market Benchmarking · Regional Benefits Strategy · Cost Optimization · Rewards Governance · EVP Support
Drove regional Total Rewards delivery across APAC, aligning compensation, benefits, and market intelligence with business strategy, expansion plans, and cost optimization priorities. 🌏 Regional Rewards & Market Strategy - Led semi-annual salary benchmarking and market pricing exercises across APAC, designing country-specific salary structures and enhancing job architecture to support hiring, workforce planning, and new business expansion. - Delivered talent market intelligence reports for AU, TW and Sri Lanka, providing insights on compensation trends, talent availability, economics indicators, and regulatory considerations to inform leadership decision-making. - Supported new entity setups by developing statutory benefits frameworks (Taiwan) and designing flexi-benefits and health insurance allowance schemes (Singapore). 📍 Benefits Strategy & Cost Optimization - Led Group Insurance Renewal Exercise (GHS, GTL) for Malaysia, achieving 48% premium cost reduction in FY2025 with plan enhancements. - Reviewed and secured management approval for insurance renewals in Vietnam (5% premium reduction) and Thailand. - Revised Outpatient Benefit Policy in Malaysia with influenza vaccination enhancement. - Implemented Health Screening program in Malaysia, achieving 75% employee participation. - Launched group business travel insurance for MY Sales team. - Led participation in the MEF Fringe Benefits Survey, ensuring accurate data submission and market alignment. 🎯 Budgeting, Governance & Leadership - Drove annual medical and insurance budget forecasting for Malaysia, Thailand, Vietnam and Cambodia. - Supervised a junior HR team member, improving benefits administration efficiency and reducing TPA and group insurance movement (enrollment, offboarding, plan change) turnaround time by 50%. 📈 Ongoing Regional Rewards Agendas - Reviewing housing allowance frameworks in Malaysia. - Conducting benefits market surveys exercise to support Taiwan employee benefits design.
Led Talent Market Intelligence initiatives across APAC, supporting talent attraction, workforce planning, and new business propositions. Key highlights include: 1. APAC Salary Benchmarking: Designed a market salary pricing model covering 250+ job levels and competencies across Malaysia, Philippines, Thailand, Japan, and South Korea; partnered with APAC HR on regional benchmarking and internal equity analysis to support market competitiveness and workforce planning. 2. RFP/RFQ Market Support: Delivered hiring and salary market intelligence—including salary mapping, talent availability, location strategy, and skills analysis within APAC businesses—achieving 98% completion of requests and 95% stakeholder NPS. 3. Talent Insights & Reporting: Produced quarterly APAC Talent Insights covering compensation trends, salary expectations, mobility, and workforce demographics, helping reduce hiring lead times across multiple markets. 4. Skills Mapping & Retention: Collaborated with Operational Excellence teams to identify agent-level skills gaps and propose targeted upskilling initiatives across 20+ divisions to support retention and capability development. 5. Process Optimization & Governance: Partnered with APAC IT to design SOPs and implement an IT ticketing system for Talent Intelligence, cutting turnaround time by 50% and improving governance. 6. APAC Career Website Development: Developed and launched dedicated career websites across Malaysia, Philippines, Thailand, Japan, and China to strengthen employer branding and candidate attraction. 7. TA Capability Building: Rolled out an APAC Talent Acquisition upskilling program with 77% participation, enhancing recruiter capability, hiring effectiveness, and compensation market interpretation. 8. Candidate Experience Mapping: Conducted job search journey mapping for BPO agent-level candidates to identify key touchpoints, improving candidate experience and engagement.
Completed a Master’s degree with postgraduate research as a core academic requirement, focusing on employee behavioral studies within Malaysia’s Government-Linked Companies (GLCs), alongside continuous learning in HR and talent management trends. 📒Master’s Research & Applied Analysis: - Conducted postgraduate research on employee behavioral studies across Malaysian GLCs, applying quantitative and qualitative research methodologies. - Engaged group directors and HR teams from organizations including but not limited to Petronas, Bank Islam, Telekom Malaysia (TM), Malaysia Airlines, and Tenaga Nasional Berhad (TNB) for research collaboration and data collection. - Performed survey design, statistical analysis, and structured reporting to derive workforce and talent-related insights. 💡Academic & Research Support: - Provided peer support and consultation to undergraduate and postgraduate candidates, offering guidance on research design, statistical analysis, academic writing techniques, and data reporting quality. 📍Professional Exposure & Continuous Learning - Maintained active exposure to HR, rewards, and talent management practices through engagement with HR vendors, recruitment consultancies, and industry webinars (e.g. Reeracon, TKM Talent Hub). - Supported administrative coordination and documentation for family business, strengthening operational, documentation, and people coordination skills alongside academic commitments.
Act as contact point for the liaison with HR clients for relevant business needs on the HR software including: 💻 HRIS & Payroll Implementation: Acted as the primary consultant for HR clients to implement and optimize HR software solutions (EasyPay & WhyzeHR), specifically focusing on payroll initialization and talent profile management. 📌 Technical Client Support: Provided operational services and technical troubleshooting for staff attendance management and software installation, ensuring seamless HRIS integration for diverse business needs. ✅️ Inquiry Management: Managed end-to-end client inquiries via ticketing systems and outbound consultations to ensure high software adoption rates and data integrity.
Drove end-to-end HR delivery across talent acquisition, early talent programs, employer branding, employee relations, and performance management, with hands-on ownership: 📊 Talent Acquisition & Internal Mobility - Delivered 110+ hires within 12 months, maintaining 95% on-time hiring across engineering, project management, commercial and operation, business development, and corporate functions from entry to managerial levels. - Established a company-wide Internal Recruitment Program and Policy. - Conducted talent mapping and salary insights compilation, building a future pipeline of 85+ potential talents. 💡Employer Branding & Early Talent Programs - Managed scholarship and early talent programs, coaching 10 recipients under the UTM Super Future Force program, covering competency assessments, funding, and academic coaching. - Drove employer branding and campus engagement initiatives through TED x UTM event, increasing LinkedIn awareness by 40% and building a pipeline of 100+ young talents. - Launched industry–academia partnership ceremony, contributing to the Graduate Employer Excellence Award. - Achieved 88% satisfaction for young talent programs, building a pipeline of 300+ early-career professionals through campus x industrial collaboration events, site visitation, career talk, and career fairs. 📌 Performance Management & Employee Relations - Served as Lead HRBP for the Commercial Unit, owning the end-to-end performance management cycle, including goal setting, calibration, appraisal briefings, and stakeholder advisory. - Managed company-wide disciplinary cases, grievance handling, Performance Improvement Plans (PIPs), and talent movement in close coordination with the Legal team. - Partnered with L&D on the Annual Talent Recognition and Engagement Ceremony, serving as event emcee and supporting employee engagement and recognition outcomes.