Cebu, Central Visayas, Philippines
As a graduate of Cebu Institute of Technology – University (CIT-U) with a degree in Industrial Engineering, I successfully completed my studies as a working student while working full-time remotely with international clients, developing strong time management, adaptability, and problem-solving skills. My professional experience includes platform delivery consulting, project management, CRM management, data analysis, and email marketing, alongside growing technical expertise in software development using C#, SQL, HTML, and related technologies to build and configure digital platforms. Through collaborating with global organizations, I have developed the ability to translate business requirements into technical solutions, and I am now focused on leveraging my diverse technical, analytical, and consulting background to grow within the technology industry and contribute to innovative, scalable solutions.
Managed a portfolio of 250-350 clients monthly, ensuring project alignment with objectives and timely delivery. Maintained an exceptionally low churn rate of 1.8% by proactively addressing client concens and optimizing satisfaction. Streamlined project workflows and collaborated with cross-funtional teams, resulting in improved service quality and operational efficiency
We market and advertise solar solutions to California and Texas. Email marketing and SMS advertising is what we mainly do and help close commercial and residential solar sale.
It was a great experience for me to explore different platforms in the BPO industry. We focus on different outbound platforms, and help US citizens with their loan needs.