Greater Cleveland
Leadership-focused professional with experience in customer service, operations, sales coordination, and fast-paced team environments. Known for stepping into challenges, solving problems quickly, and helping teams maintain strong customer experiences and operational consistency. Experienced in managing multiple responsibilities across customer-facing businesses, including operations support, client communication, marketing coordination, and team collaboration. Strong background in relationship building, adaptability, conflict resolution, and high-pressure environments. Passionate about people development, operational leadership, and creating positive team culture through accountability, communication, and professionalism. Outside of work, I enjoy volleyball, the outdoors, community involvement, and building meaningful relationships. Let’s connect!
Develop and implement customized social media strategies. Manage business social media accounts across multiple platforms. Create professional marketing content, graphics, and promotional campaigns. Conduct Local Visibility Assessments to identify growth opportunities. Build monthly marketing plans aligned with business goals. Monitor online reviews and provide reputation management support. Analyze performance metrics and deliver actionable recommendations.
Coordinate client communication, scheduling, logistics, and event execution for weddings, corporate events, and private functions. Support customer experience, operational priorities, and event-day coordination in fast-paced environments. • Managed multiple client relationships and event timelines simultaneously • Assisted with venue sales coordination and customer retention efforts • Supported high-volume events and guest experience operations
Oversee marketing coordination, customer engagement initiatives, and operational support across multiple business environments throughout Northeast Ohio. Manage branding, client communication, scheduling priorities, and cross-functional projects in fast-paced environments. • Supported operations and marketing initiatives across 4+ businesses • Managed simultaneous projects and business priorities across multiple brands • Assisted in increasing customer engagement and brand visibility through digital strategy
Supported membership growth, customer service operations, and client relationship management in a fast-paced environment. Assisted customers with onboarding, issue resolution, retention, and daily operational support. • Generated over $40,000 in membership sales during first quarter • Supported daily customer-facing operations and retention initiatives • Maintained strong client relationships in high-interaction environments
Assisted customers with financial solutions, account management, and relationship-based banking services in a metrics-driven environment. Collaborated with branch leadership to support operational goals and customer experience standards. • Supported household growth and customer relationship initiatives • Assisted with loan origination and financial service operations • Worked in high-volume customer-focused environment