Singapore
I’m a strategic operations and client services leader with years of progressive experience at CMC Markets, where I’ve led regional transformation across service delivery and operational infrastructure. Starting from the frontlines as a Client Services Executive, I worked my way up to Head of Client Services and Operations, trusted with building and scaling high-performing teams in Singapore. Notably, I designed a global knowledge base adopted across multiple markets, and was handpicked to regional offices for cross-country collaboration to localize the CMC Invest platform — an initiative that led to me setting up the Singapore Business Operations function from scratch. I’ve built capabilities across multiple operational functions, aligning them closely to business goals. I bring a hands-on understanding of customer needs, a sharp focus on operational scalability, and a bias for designing systems that accelerate growth. I’m passionate about developing teams, improving workflows, and making businesses run smarter.
Built and scaled the Singapore Business Operations function across payment operations, trading operations, institutional operations, and project delivery — localizing global frameworks to optimize speed and ownership for the Singapore office. Championed strategic alignment between client services and operational workflows, transforming the department into a business-critical function driving revenue and client satisfaction. Developed and embedded a vision-led team culture, balancing world-class service delivery with sustainable operations.
Promoted through the ranks based on performance and execution, from frontline Client Services Executive to Team Leader, then Head of Department within 5 years. Created a global knowledge base for client services during my tenure as Team Leader, adopted by other markets to standardize knowledge transfer, reduce onboarding time, and improve first-touch resolution. Hired, trained, and led the Singapore Client Services team during a period of major platform transformation, embedding client-first values while maintaining SLA consistency and compliance standards.
Premium Client Management in one of the world’s leading trading platform listed in the London Stock exchange and FTSE 250, specializes in various asset classes: Equities, FX, Commodities, Crypto, Treasuries.
Responsibilities: - Provide financial advice to clients through offering wealth management solutions, such as insurance, structured deposits, loans and unit trusts - Play an active part in planning campaigns across the bank or within the branch - Develop and strengthen long-term relationships with clients