Salt Lake City Metropolitan Area
As a technical engineering professional with experience in both hands-on and managerial roles, I excel in fast-paced, high-demand environments. I possess extensive knowledge in the design, construction, and repair of industrial material-handling systems, and I am passionate about identifying and resolving process inefficiencies at both the operational and enterprise levels. Leveraging QDM, SPC, and Lean methodologies, I focus on delivering effective solutions through strategic planning, clear communication, and decisive action. My strengths include procedural structuring, development, and evaluation, supported by proven leadership skills gained through managing diverse teams, including those in a competitive online e-commerce setting. Above all, I value a strong work ethic and take pride in consistently exceeding expectations, finding the greatest satisfaction in delivering exceptional results and fulfilling my responsibilities to the highest standard.
This role has significantly expanded my expertise in process improvement and project management. While providing engineering support to a multi-functional operation and call center, I developed 48 Standard Operating Procedures (SOPs), 22 Job Aids, and a suite of management tools for preventative maintenance tracking, staffing, metrics tracking, productivity monitoring, and performance evaluation. I have initiated and led 12 plus major ABLE initiatives, achieving a reduction of 11.5 plus FTEs and eliminating 14 plus safety hazards—two of these initiatives earned PPQA awards. The most rewarding aspect of this position has been the daily collaboration with teams to drive continual improvement and implement best practices.
In this role, I contributed to the reengineering of operational processes, delivering substantial annual cost savings. I facilitated the introduction of QDM methodology by actively engaging managers and team members in the development and publication of all Standard Operating Procedures, a key factor in achieving ISO 9001 Certification. Additionally, I designed and implemented multiple conveyor belt systems, involving cost benefit analysis and some PLC with automated diversion, for the PR&R overgoods operation and introduced 5S workstation efficiency enhancements to optimize performance.
I pioneered and led the development and launch of a successful e-commerce sales operation. This included creating new job descriptions, establishing related processes, and designing an inventory database integrated with a fully functional e-commerce web application. By leveraging Google Merchant, Search Console, Analytics, and AdWords, I implemented effective SEO strategies that consistently maintained 5-star ratings on Google Shopping and top TrustPilot scores. Managing a team of 18 employees and achieving average annual sales exceeding $6.5M strengthened my skills in prioritization, delegation, and system optimization.
In this role, I managed the operations of an electronic components sales business as a stocking distributor. Responsibilities included inventory management, order processing, RMA returns, PCI compliance, product packaging and shipping, as well as financial management and sales reporting. I also maintained strong supplier–reseller relationships and ensured product visibility across major broker networks.
In this role, I provided technical support for terminal-server and standalone clients across a network of more than 700 nodes. I conducted regular training sessions for new user groups on network resources and the Microsoft Office suite. Managing an average of 230–280 support calls per week, I developed strong customer service skills while delivering assistance in data recovery, imaging, remote support, Active Directory, database management, systems troubleshooting, and storage management. Additional responsibilities included preparing productivity reports, overseeing supply room operations, and maintaining high-volume printers. Note: voluntary leave Aug 07-Dec 08 enrolled as a full-time student at WSU – Dental Program
I supported the FedEx Claims Department by producing detailed analytical reports for computer equipment claims identified as “damaged during shipment”. Each evaluation involved conducting electrical diagnostics, packaging structural stability testing, research, and comparative analysis to determine repair or replacement options, as well as verifying system configurations. I compiled comprehensive technical reports with supporting documentation, including cost estimates for replacement and/or repair. These reports were submitted to the assigned Claims Agent to assist in claim mitigation, including claim amount adjustments and fraud prevention. When needed, I communicated directly with both Claims Agents and customers to help negotiate settlements.
I supervised and supported a team of technicians responsible for preparing high volumes of PCs, laptops, servers, and other advanced equipment for public sale. This fast-paced environment required rapid troubleshooting and comprehensive diagnostics to ensure all systems were free of faults or instabilities, with proficiency in both legacy and modern technologies being essential. Beyond technical oversight, I fostered a collaborative and positive team culture that maintained high productivity and quality standards. As a manager, I set clear goals and direction for both the team and individual members, working alongside them to gather input, identify improvement opportunities, and proactively address challenges.
I operated and maintained heavy equipment—including track hoes, backhoes, scrapers, bulldozers, and water trucks—while excavating a large site for a planned business complex along Highway 193 in Northeast Layton. Responsibilities included interpreting topographical land survey plans to ensure proper grading, conducting daily equipment inspections, and performing maintenance, including ordering and installing replacement parts as needed.