Bogota, D.C., Capital District, Colombia
Results-driven engineer and technology consultant who delivers impactful outcomes. I help companies improve business performance through cutting-edge AI solutions, leveraging deep expertise in CCaaS, CRM, and UCaaS. I work closely with clients across LATAM to position complex technologies as key drivers of business growth.
Helping companies boost teams productivity through AI, agents and workflows.
Providing technical and strategic guidance on how to leverage Genesys' experience orchestration solution to meet business needs. Some general duties might include: -Conducting sessions with customers to understand their business needs, goals, and pain points -Providing product demonstrations and proof-of-concepts to showcase the capabilities of Genesys' solutions and how they can address the customer's requirements -Developing customized solutions and proposals based on the customer's specific needs and requirements -Collaborating with the customer's internal stakeholders, such as IT, operations, and business leaders, to ensure that proposed solutions are aligned with their overall strategy and objectives -Communicating with the Genesys sales team to provide technical expertise and support throughout the
Part of the Sales team of the Dell Boomi and Salesforce portfolio, engaging with customers and addressing their needs by recommending optimal proposals and implementation approaches based on project scope and resources. • Assisted Latam customers by conducting solution sales processes that addressed their pain points and needs, using insights gathered through discovery to prescribe tailored solutions. • Generated a sales pipeline through collaboration with the marketing team and executing cold outreach campaigns involving calls and emails. • Managed customers throughout their life-cycle to ensure solution adoption and identify new opportunities for additional offerings.