Lagos State, Nigeria
Joseph is a trained customer service professional, detail-oriented, thorough, insightful, smart, and trust-worthy person, with an in-depth knowledge and experience on customer management. He has offered high level of customer service that had increased customer retention rate through proactive, effective communication and engagement process for the various organizations he had worked. He is passionate about analytically digging into customer problems through empathy, active listening, resourcefulness and proffering solutions to their grievances, giving customers good experience and increasing satisfaction. Also developed strategy for sustainable relationship to reach organization goals. His expertise is in coordinating, leading administrative and operational functions; excel at providing exceptional organizational and time-management skills, driving optimal office efficiency and success, helping clients solve technical issues, and knowing that he’ve had a positive impact on someone each day is highly rewarding and motivating. Also having a learners approach to every side of life coupled with his versatility, adaptability and grit have helped him to be a super multitasked without comprising the expected results standard. Oh, and he's all about communication. He is clear and concise, open to feedback, and quick to respond to ensure I provide for your individual needs and exact requirements without delay. As per his professional summary, he has continually keep to his personal development, to enhanced his skills and knowledge, motivated by the desire to deliver top results for both his clients and himself and always strive to exceed expectations. Inviting him to your project is a decision you'd be glad you made.
Handling inquiries, creating customer database, assisting the operations manager in managing the customer’s financial queries; actively participating in the team and assisting in strategic planning and implementation; coordinating and working with other departments of the company such as HR, sales, and marketing. Responsible for following core processes to ensure optimization of the customer experience. Identify any potential problems/process improvements, get to the root cause and take appropriate action to escalate and/or resolve as appropriate.