Greater Boston
Empathetic Learning, Customer Education & Enablement Leader with 15+ years of experience building and scaling global programs for SaaS, AI, and data platforms. I lead distributed teams to design scalable learning systems that translate complex products into role-based learning experiences that drive adoption, improving proficiency, and delivering measurable business impact. I integrate adult learning theory, instructional design, and learning analytics to build scalable customer education strategies and operational learning frameworks aligned to evolving product experiences, customer adoption goals, and measurable business outcomes across fast-paced AI and SaaS environments. • Led and scaled a global learning team of five, delivering data-informed onboarding and customer education programs that increased product adoption by 40%, reduced churn by 25%, and improved engagement by 50% while reducing time-to-productivity by 25%. • Launched certification programs and scalable learning frameworks, including onboarding, Train-the-Trainer, and microlearning pathways—issuing 20+ certifications in the first week and increasing completion rates by 50%. • Applied adult learning principles and learning analytics to improve knowledge retention by 35%, translating complex technical concepts into practical, high-impact learning experiences. • AI-Enabled Learning & Workflows: Leveraged AI-enabled workflows and AI tools to scale content production, accelerate course updates, and maintain consistency across evolving AI, MLOps, and data platforms. Learning Strategy & Enablement Leadership: Customer & Partner Education | Technical Enablement | Global Program Ownership | Certification & Onboarding | Cross-Functional Leadership | Adoption & Retention | Data-Informed Execution | Problem Solving Learning Experience Design & Delivery: Adult Learning Theory & Instructional Design | Role-Based Learning | Outcome-Driven Learning | Blended Learning (Self-Paced & Instructor-Led) | Scenario-Based Training | Curriculum Development | Adoption-Focused Learning Learning Operations & Platforms: LMS / LXP / CMS Administration | Learning Operations | Jira Service Management (Intake & Forecasting) | Learning Analytics & KPI Reporting | AI-Assisted Content Development | SCORM/xAPI | Articulate 360 | Camtasia Certifications & Technical Credentials: AWS Solutions Architect | Anthropic AI Fluency (AI Fluency, AI Fluency for Educators, Teaching AI Fluency) | Instructional Design
Provide strategic consulting, technical training, and enablement solutions across AI, MLOps, cloud computing, and data science. Partner with enterprises and startups to build scalable customer education and learning programs that drive product adoption and workforce capability. • Advise on customer education and enablement strategy, aligning learning programs to product adoption, business objectives, and technical team readiness. • Deliver data-informed training programs and workshops across AI, MLOps, and cloud platforms—driving a 40% increase in product adoption and a 30% improvement in learning outcomes. • Build scalable learning frameworks and hands-on training systems, leveraging scenario-based learning and labs to improve engagement and training effectiveness by 50%. • Optimize onboarding and role-based learning programs, reducing ramp-up time by 25% and improving cross-functional team efficiency. • Strengthen technical readiness across teams, improving applied knowledge and performance by 20% in complex AI, cloud, and data environments. • Facilitate technical training engagements (virtual and in-person) for diverse audiences, consistently achieving a 95% learner satisfaction rating.
Reported to the VP of Customer Success, leading and mentoring a 5-person team supporting customers, employees, and partners within Domino’s Enterprise MLOps platform. Managed 20+ contractors to design and scale enablement, training, and certification programs aligned with enterprise AI/ML workflows, data science development, and governance standards across Fortune 100 environments. • Designed and led enterprise-wide training, certification, and enablement programs in close collaboration with technical SMEs, supporting data science, MLOps, and AI/ML framework adoption. Integrated AI advancements into structured programs, driving a 40% increase in product adoption. • Partnered with Field Engineering teams to implement scenario-based learning, increasing learner engagement and real-world application of technical skills. • Implemented a structured training intake process using Jira Service Management, improving forecasting accuracy by 50% and enabling better prioritization of training needs. • Spearheaded the design and launch of a Partner Onboarding & Accreditation program, issuing 20+ badges within the first week, accelerating partner engagement and operational readiness. • Led the implementation of an LMS, certification programs, and eLearning vendor integrations, driving a 50% increase in training consumption while enhancing learner engagement, program efficiency, and accessibility. • Continuously improved the learning curriculum to ensure scalable, high-impact education initiatives aligned with evolving business needs. • Managed a $500K+ quarterly budget for training and events, ensuring expenditures remained within limits. Identified cost-saving opportunities and strategically reallocated funds to new initiatives, achieving a 20% reduction in expenses.
Reported to the Director of Training and led a team of Professional Services Engineers and Instructors delivering remote and on-site enablement for customer-facing technical roles. Focused on accelerating readiness, strengthening technical troubleshooting skills, and ensuring consistent execution as product capabilities evolved. • Led the design, execution, and evolution of role-based enablement programs aligned to real-world technical workflows, increasing product adoption by 30% following implementation of tailored training solutions. • Conducted discovery sessions with customers and internal stakeholders to define learning requirements, system configurations, and success criteria, driving a 17% increase in training registrations. • Designed and implemented hands-on lab environments to reinforce applied troubleshooting and execution, resulting in a 30% increase in knowledge retention. • Maintained release-aligned curriculum by incorporating new product features, enhancements, and best practices in partnership with cross-functional teams, leading to a 25% increase in learner confidence and post-course satisfaction. • Delivered training to 1,200+ customers and partners across DevOps technologies, contributing to improved customer satisfaction and a 15% reduction in support tickets. • Launched and scaled a Train-the-Trainer program to improve instructional consistency and delivery quality, increasing trainer effectiveness by 20% as measured by learner assessments.
Reported to CEO. Consulted with enterprise clients and internal teams to design, implement, and scale Kubernetes technical training programs, driving adoption and operational efficiency. Led a team of consultants to deliver customized enablement programs, equipping teams with the skills to deploy and manage cloud-native infrastructure at scale. • Designed and delivered advanced Kubernetes training programs, increasing course registrations by 50% within two months and accelerating adoption across client organizations. • Provided hands-on technical coaching on Kubernetes best practices, security, and cloud-native architectures, improving cloud operations efficiency by 25%. • Collaborated and strategized with fellow leaders to strategically devise, expand, and scale multiple programs in alignment with overarching company objectives. • Launched an engagement survey to capture learner feedback, using data-driven insights to enhance curriculum effectiveness and instructional design.
Reported to Professional Services Lead. Provided cloud adoption consulting and technical education services to enterprise clients, partners, and internal teams, driving successful digital transformation initiatives. Advised customers on DevOps best practices, cloud architecture, and automation strategies, aligning technology solutions with business objectives. • Architected and deployed AWS-based solutions, leveraging best practices in automation, security, and compliance to drive operational resilience, scalability, and cost efficiency. Consulted with enterprise clients to tailor cloud solutions that aligned with business and IT objectives, reducing infrastructure costs and improving system performance. • Led customer-facing, interactive DevOps pipeline demonstrations using popular orchestration and open-source tools, effectively reducing client apprehension and fostering confidence, innovation, and adoption of cloud-based services. • Advised organizations on risk analysis, security, and governance frameworks, providing education on RTO, RPO, compliance, and cloud security strategies to ensure scalable and regulatory-compliant cloud adoption. • Optimized cloud migration, adoption, and modernization initiatives, ensuring right-time, right-fit solutions that accelerated digital transformation, improved system efficiency, and streamlined business operations. • Conducted infrastructure assessments and designed future-state cloud architectures, aligning solutions with enterprise-wide business goals to drive operational efficiency, scalability, and cost savings.