Washington, District of Columbia, United States
Versatile, results-oriented client services and consulting professional with over ten years experience delivering tailored solutions and services to federal and commercial clients. Proven performance includes a consultative approach to business development, account and project management, sales and business strategy. Demonstrated ability to work across multiple organizations, coordinating and working with team members to implement and execute strategies to meet company objectives. Manage strategic accounts interfacing at executive levels to achieve high level of customer satisfaction. Strong knowledge of technologies, serving as liaison between business owners and technical teams to improve product stack to meet client needs. Expertise include: - Representing and positioning client need to maximize benefit for client and organization. - Strategic approach on all actions from client growth, retention, process improvement and change management. - Developing collaborative and trusting relationships across clients and organization based on listening and understanding need, personal integrity, collaboration and innovation, transparency and a drive to succeed.
As a leading data-driven solutions provider, Inovalon is transforming the healthcare industry. Through our unique multidisciplinary approach, nationwide personnel, and advanced technology infrastructure, Inovalon delivers superior healthcare datasets improving clinical and quality outcomes, utilization efficiencies, and financial performance. - Develop and maintain in-depth product knowledge and expertise regarding all Inovalon products, services and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Inovalon clients. - Receive and respond to client requests on a timely basis, serving as the liaison between clients and Inovalon teams to ensure products and services are delivered timely, in compliance with commitments, and in manners that delight clients. - Manage execution of client integration processes in compliance with contract requirements, to ensure efficient and effective product launch while proactively managing client expectations. - Prepare for and conduct regular, client calls and meetings to manage expectations and drive completion of delivery activities and effectively resolve issues. - Provide information to other Inovalon teams to build and maintain outstanding client relationships. - Identify, recommend and participate in creating enhanced products, services and delivery processes. - Actively participate in deliverable quality review processes to improve processes flows and client delight with results.
Strategic Pricing Manager overseeing all aspects of pricing SAAS based Human Resource product lines for federal, state and local governments including domestic and international commercial clients. Increased firm footprint over $35 million in new contract awards and increased bookings by over 95% in 18 months by offering compelling value propositions of its products and solutions through the development of new and innovative pricing models while exceeding EBITA margin targets. - Responsible for cost/price evaluations of all solicited bids working with senior leadership analyzing and allocating technology, capital and human resource capabilities. - Developed top down and bottom up pricing and financial analysis models. - Presented comprehensive data-driven recommendations in pricing new technology offerings through risk, cost-benefit, ROI and margin analysis. - Developed and managed overall pricing strategy development and approval process. - Actively collaborated with key stakeholders, operating groups and finance team to improve the effectiveness of the financial planning process, identifying impact of KPI and driving financial transparency across product lines. - Streamlined pricing strategy development and approval process.