Metro Cebu IT Park
I began my college journey in 2012 at the age of 44 and graduated in 2016 at 48. Despite only completing my first year of high school, I never stopped dreaming of earning a college degree. In 2010, I took the Acceleration and Equivalency (A&E) Test under the Alternative Learning System and earned my certification in 2011, which opened the door for me to pursue higher education. I went on to take up a Bachelor of Science in Psychology at the University of San Carlos. Finishing the program was not easy—my age and my unconventional educational path brought many challenges—but I persevered. My journey is a testament to resilience, determination, and the belief that it is never too late to learn, grow, and achieve one’s dreams.
Assisted customers with account inquiries and transaction-related concerns • Troubleshooting online banking connectivity issues • Guided customers through password resets and secure login procedures • Enrolled customers in Bill Pay services • Assisted with linking third-party digital wallets • Ensured strict compliance with financial security, data privacy, and banking regulations
Retail & Prime Services Support • Assisted customers with order concerns, refunds, replacements, and account inquiries • Resolved billing disputes and ensured customer satisfaction • Handled Amazon Prime Video subscription management and streaming issues • Provided technical troubleshooting for Fire TV devices and Kindle tablets • Guided customers step-by-step in resolving connectivity and device issues
Assisted customers with concerns regarding their orders by providing accurate information and timely resolutions. Provided support in resolving network connectivity issues and troubleshooting customer devices for Prime Video and other related services. Helped customers manage their subscriptions, including activation, billing inquiries, and account changes.
Encoded and maintained employees’ data with accuracy and confidentiality. Generated statutory memberships in compliance with regulatory requirements. Prepared and issued show-cause orders in accordance with company policies and labor standards.
Provided attentive care and educational tutorials while ensuring the child’s safety and well-being. Maintained household cleanliness and handled daily housekeeping duties efficiently.