Accra, Greater Accra Region, Ghana
With over 3 years of progressive experience across the telecommunications, hospitality, corporate services, and public sector, Josephine is a highly motivated professional fluent in English, Russian, and Ghanaian languages. She is currently a Retail Executive at AirtelTigo Ghana, where she ensures customer satisfaction through efficient SIM registration, complaint resolution, and adherence to service standards. Previously, she served as Team Lead at Kalamazoo Hill Restaurant, managing recruitment, training, inventory, and customer service, and as an Executive Assistant at Nguvu Global Limited, where she supported executive operations, client relations, and financial recordkeeping. Her early career includes roles at Bulk Oil Storage and Transportation Company Limited and the Ghana Standards Authority, where she honed her administrative, protocol, and organizational skills. Josephine is passionate about delivering excellent service, multitasking effectively, and maintaining attention to detail. Her strong interpersonal skills, leadership, and goal-oriented mindset make her a valuable asset to any team.
Registration of new subscribers unto the network. Issuing both lost and new sim cards for subscribers. Querying subscriber complains and ensuring all issues are resolved Enforcing adherence of all customer experience in the shop. Engaging in all team briefing and coaching programs to enhance service delivery
Supervising staff in terms of customer services, resolving complaints from customers in a polite and friendly manner. Responding to customer interest to develop marketing and advertising. Recruiting, training and supervising all staff. Responsible for planning menus with chefs. In charge of checking stock levels and ordering supplies. Administering payroll and maintaining records of sales Helping with other duties of other employees when necessary.
Scheduling meetings for company executives. Organizing, preparing for and attending meetings on behalf of company executives. Prioritizing emails and responding to emails. Answering and returning office phone calls. Organizing company documents and maintaining records. Providing daily reports for the company. In charge of customer interaction on social media. Seeing to the safe delivery of products to customers. Supporting sales and marketing team by issuing invoices and receipts to customers. In charge of cash and cheque deposits at banks. Updating all shop entries on excel.
Responsible for receiving and recording incoming memos, letters and other documents. Printing out, recording and dispatching of outgoing memos, letters and other documents to various assignees. Keeping track of all the GM’s mails. Reminding the GM of all-important tasks and deadlines. Making and receiving calls and also scheduling meetings. Preparing reports. Running office and personal errands for the GM. I also worked as a Protocol officer and assisted both the Protocol manager and the Senior Protocol Officer occasionally. Facilitation of meetings by arranging and setting the board room up for all meetings. Disbursements and retirements of accountable imprest Booking and purchasing air tickets for staff.
Assisted the DAD’s administrative assistant in receiving and recording incoming and outgoing mails. Photocopying, Filing, Typing, Printing, Comb binding and Mail dispatching