San Francisco, California, United States
Experienced Business Operations Manager with a demonstrated history of working in the internet industry. Skilled in Software as a Service (SaaS), Lead Generation, Salesforce, Microsoft Excel, Data Analysis, and Strategic Planning. Strong operations professional with a B.A. Government focused in Political Science and Government, English from Harvard University.
• Served as the business owner for all revenue systems, dictating the overall strategy, maintaining a comprehensive roadmap, and owning program management. • Led the budget planning and procurement process for revenue systems, negotiating cost-effective contracts to align towards org-wide objectives. • Partnered with sales, marketing, and finance teams to identify business needs and design scalable solutions to streamline processes and increase revenue. • Leveraged business intelligence tools to develop comprehensive reports and dashboards, measuring sales performance and providing insights to senior leadership.
• Designed processes to drive overall efficiency for revenue organization, including order to cash, inbound lead funnel, and automated lead/account scoring. • Developed mission-critical revenue forecasting model to drive strategic planning and measure key business metrics. • Established robust data integrity framework across systems to enable reliable business intelligence and strategic decision-making. • Led end-to-end implementation and management of revenue tech stack, orchestrating complex system integrations and ongoing optimization.
Managed implementation and development of the Salesforce platform and related sales tools.
• Responsible for shift planning, budgeting, payroll, and maintaining relationships with employees and clients. • In charge of hiring personnel and oversee a part-time staff of over 20 employees