Taguig, National Capital Region, Philippines
Provide Tier-1 and Tier-2 IT support for over 200+ end users. Installed and maintained company’s server infrastructure and network devices. Led setup of PC workstations and implemented preventive maintenance programs. Troubleshot and resolved 50+ technical issues per week, ensuring 95% resolution rate. Installed and configured CCTV systems (IP, Dome, Bullet) and biometric access controls. Maintained accurate inventory of hardware/software assets across departments.
Delivered hardware diagnostics, repairs, and upgrades for walk-in customers. Installed software, performed OS upgrades, and assisted in malware removal.
Handled network installations and user account setups in a university environment. Supported faculty and staff in software use and technical troubleshooting.