Joseph Gonzales

Sharing Insights on how Agentic AI is transforming the Enterprise | Moveworks by ServiceNow

Austin, Texas, United States

About

I help enterprise organizations understand what's actually possible with agentic AI and then I help them act on it. My background spans Darktrace, Pluralsight, and now ServiceNow — always in enterprise outbound, always in complex sales cycles where the product requires education before it earns interest. What I bring beyond pipeline activity: Deep account research and buying group mapping before the first call Vertical-specific messaging built around real outcomes (351K hours saved, 88% autonomous resolution, $10M+ in documented ROI) A genuine curiosity about how AI is reshaping enterprise operations — ITSM, HRSD, workforce automation, and beyond I'm building at the intersection of AI literacy and enterprise sales. If you're thinking about how AI fits your organization's operating model — or you want to compare notes on what's actually working in the field — I'm always open to a conversation!

Experience

  • Strategic Sales Development at ServiceNow
    Dec 2025 - Present · 8 mos

  • Strategic Business Development at Moveworks
    Apr 2025 - Present · 1 yr 4 mos

    ▸ 125% quota attainment in 2025: 23 qualified opportunities and $14,525,000 in net new sourced pipeline across IT, HR, Finance, and Operations buying groups. ▸ Built and deployed an SDR Enablement Guide for peers on the GBA team, covering persona intelligence, outreach frameworks, and account research methodology to accelerate ramp and replicate top-performer strategies. ▸ Produced weekly performance reporting for AE leadership, tracking activity, pipeline, and conversion; surfacing gaps and flagging at-risk metrics before they hit forecast. ▸ Executed multi-threaded outbound campaigns into Fortune 500 accounts; qualified inbound and partner-channel opportunities with clean CRM handoff to 5 enterprise AEs.

  • Darktrace (2 yrs 2 mos)
    • Senior Sales Development Representative - Strategic Accounts
      Jan 2024 - Mar 2025 · 1 yr 3 mos

      ▸ 108% quota attainment, $3,000,000 in sourced revenue prospecting enterprise security accounts; navigated CISOs and security architects to C-suite simultaneously. ▸ Earned expanded territory through quota performance; developed outreach frameworks adopted by the full Strategic BDR team. Direct proof of player-coach coaching capability. ▸ Sold AI cybersecurity into enterprise security buyers, navigating the same organizational dynamics (CISO / CSO / risk owners) common to threat intelligence and corporate security markets.

    • Sales Development Representative - Strategic Accounts
      Feb 2023 - Jan 2024 · 1 yr

  • Enterprise Business Development at Pluralsight
    Jun 2022 - Dec 2022 · 7 mos

  • Outside Sales Representative at Ben E. Keith
    Dec 2021 - May 2022 · 6 mos

    ▸ Ranked 1st of 20 Austin reps; exceeded quota every month at 105%+ against a $110K to $170K target; managed 100+ accounts full-cycle, prospecting through close to retention with no SDR support.