Richmond, Virginia, United States
As an innovative A+ self-starting experienced Information Technology professional with over 10 years' have gained knowledge of providing excellent time management, communication, adaptability, problem solving, teamwork, interpersonal and work ethics. Provided 24x7 onsite support as needed along with on-call rotation support to various peripherals, computer equipment, mobile devices, printers/copiers, AV equipment, Avaya/Cisco desk phones along with various software within small to large office environments which includes working in corporate, hospital and plant environments.
Provided IT support to executives, internal and external customers • Repaired, upgraded or replaced computer equipment • Setup new or reconfigured mobile devices of Apple iPads, Apple iPhones, Google Android devices and Microsoft surface tablets • Traveled to various plant sites to provide onsite support during acquisitions of other companies to bring under IT infrastructure • Traveled to various plant sites to help manage deploying windows 10 and upgrading windows 7 systems by imaging, installing certain software that was required for the plant location computers along with configuring niche software • Managed global Ricoh hardware support and deployment of Ricoh printers for all globally along with providing help with certification process for new printer models before going into production • Managed and maintained Ricoh WBDI printer driver database for building printer driver packages globally • Managed computer hardware assets • Managed P-Card purchasing for field service department • Managed Commvault along with restoring files/folders from backup from users that have deleted from network drives • Provided 24x7 support as needed • Provided on-call rotation
• Managed computer hardware assets • Performed tape back ups • Worked in ticketing system for assigned tasks or incidents • Contacted vendor for defective products • Conducted computer diagnostics for break/fix
• Provided IT support for laptops, desktops, printers and various software. • Supervised information system technician • Supported multiple satellite offices • Budgeted and purchased new company equipment • Coordinated, supervised and implemented technology related to adds, move and changes
• Instructed end-users on the use of equipment, software, and setup computer systems and related equipment • Replaced and upgraded CD-ROMS, hard drives and memory • Supported three remote satellite offices • Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills