Pittsburgh, Pennsylvania, United States
➥ Advancing through roles of increasing accountability and scope, I am passionate about deploying technology-driven solutions to enhance the patient experience, drive clinical excellence and achieve healthcare operational efficiencies. I have excellent analytical, team leadership, and management skills and a track record of engaging stakeholders and gaining buy-in through a focus on economic and financial benefits for each initiative. I also have an exceptional talent for hearing and identifying client pain points and synchronizing those with organizational goals and objectives.
Currently directing a team of eight direct reports responsible for new technical implementations, operational data imports, project management and data quality within a portfolio of 30+ clients with annual revenue >$60m. Accelerated client time-to-value by reducing the operational data-loading cycle by 43%, ensuring rapid, accurate data availability for enterprise stakeholders.. Highlights: - Spearheaded technical ETL build and EHR implementations, establishing scalable operational processes that maximized software engineering capacity - Proactively investigates and implements new measures & monitors to drive earlier detection of potential issues - Streamlined client onboarding and automated data processing pipelines, cuttng implementation timelines by 2 weeks and establishing a repeatable, scalable model • Refine implementation best practices creating an efficient and repeatable model for clients
I managed teams responsible for integrations and help desk support within a large client portfolio. I oversaw implementation operations for all clients, leveraging start-up experience to establish processes, train a team, create standardization across enterprise tools, and build dashboards to track projects. I quickly established trust with the team as a servant leader. Highlights: -Built project plans for several product implementations -Formalized processes to create a centralized solution with cloud-based access to increase transparency.
Engineered the data infrastructure and integration strategy that scaled the client portfolio to include 6 of the top 10 US provider-sponsored plans and 4 of the top 10 non-profit health systems, driving growth to $20m in revenue and positioning the company for a successful acquisition by Edifecs. Managed two teams with seven direct reports, including the data engineering team challenged with integrating all client data into the data platform and a team of software engineers leveraging robotic process automation to extract clinical data from electronic medical records (EMRs). Engaged to recruit and hire four additional resources to build out the team. Directed a team of integraMon engineers responsible for scoping and supporting the system integration workstream for customers and enterprise application systems enabling providers to prospectively address risk adjustment through pre-submission and post-encounter reviews. Highlights: -Led an initiative to automate previously manual data uploading processes by adopting a new ETL data integration tool, reducing the manual time by 35%. -Enabled the team to support additional clients without adding headcount through automation. -Introduced a modern project and work management platform to build out project schedules and provide clients with real-time visibility into their unique projects. -Built the data engineering team from the ground up to a team of four, including recruiting and hiring. -Developed process and scaled operations to extract 10 million+ unstructured clinical documents for 15 unique clients.
I spearheaded efforts to build and scale an integration team, enabling consultation services for multiple healthcare organizations under the UPMC Enterprises umbrella. I led integration efforts for internally developed unstructured document repository, working with several external clients. Highlights: -Defined implementation documentation and processes shared with external clients of a new unstructured document repository product, authoring the process leading to new product releases in the healthcare information technology space. -Developed a pre-screening questionnaire, data assessment guide, and detailed integration guide.
I was promoted to lead and advise on multiple complex projects within the Enterprise Interface Development group. I functioned as the principal point of contact and liaison with external partners and vendors. I collaborated cross-functionally with director-level stakeholders in the planning of strategic direction for each project. Highlights: -Enabled UPMC to exceed expectations on mission-critical enterprise initiatives. -Technically managed projects with teams of 50+ across all aspects of clinical operations for a hospital.
Highlights: -Engaged as an interface analyst to lead implementation and data integrations with the ISD client community. Oversaw a cross-functional team of 14 onsite and remote interface analysts with 140+ active service requests and ongoing initiatives. -Recognized as one of the first departments to achieve “go-live” after leading the implementation of HP PPM for the Enterprise Systems & Data Management department. -Project manager for the integration of large hospital application conversions, including Children’s, Northwest, and Hamot, with each engagement involving 200+ interfaces.