Leicester, England, United Kingdom
With over a decade of experience in E-commerce and Logistics, I specialize in operational excellence, process optimization, and cost reduction. My expertise lies in streamlining supply chain operations, enhancing efficiency, and driving business growth through strategic innovation. Key Achievements: ✔ Process & Efficiency Optimization – Reduced operational turnaround time by 50% and improved manpower utilization by 25% within a month. ✔ Global Logistics & Reverse Operations – Managed national reverse logistics, overseeing 12 return warehouses and ensuring a consistent value recovery of additional $2.5M per month. ✔ Cost & Inventory Management – Reduced supply chain losses by 37% in four months and cut dead inventory by 40% within three months. ✔ Technology & Automation – Led the implementation of RFID for inbound logistics, significantly reducing processing times and manpower needs. ✔ Product & Business Expansion – Spearheaded product and service launches, scaling B2B e-commerce operations and driving a 4% increase in company profit for a $100M business. ✔ Strategic Leadership – Established and led the Central Business Control Tower, recruiting and training a team of 24 to oversee P&L tracking, performance reviews, and cross-department coordination. The team played a crucial role in monitoring overall business performance and reporting directly to the Board of Directors & CEO. ✔ Vendor & Partner Management – Built and led a nationwide Partner/Vendor Support team, centrally monitoring 1,000+ sellers and ensuring seamless operations. I am passionate about continuous improvement and leveraging data-driven strategies to enhance supply chain resilience. If you're looking for a results-driven logistics expert to optimize operations and drive cost efficiency, let’s connect!
•Developed and implemented strategic plans that enhanced overall warehouse efficiency, productivity, and cost-effectiveness across a 260,000 sq.ft.facility. •Established and enforced robust warehouse policies, procedures, and safety protocols, ensuring full compliance with industry regulations and company standards. •Successfully managed and led a team of Warehouse Team Leaders, providing continuous coaching, training, and performance evaluations to drive operational excellence. •Ensure the process and operations are met HMRC Bonded compliances. •Improved picking efficiency by 10% through process optimization and reducing idle time, directly contributing to higher throughput. •Manage daily Order volume of 40000 to 50000 cases •Ensured all warehouse operations were executed in alignment with customer-specific requirements, consistently achieving service level agreements
• Led the identification, negotiation, and relocation of a warehouse to a new site, aligning with operational growth and efficiency goals • Optimized order processing workflows, enhancing next-day delivery rates by 10%. • Spearheaded new product launches, ensuring accurate content, pricing, and visuals, reducing go-live TAT by 15%. • Managed Shopify and B2B platforms, overseeing order fulfillment, SLA compliance, and performance optimization. • Collaborated cross-functionally to drive team success and implement cost-saving initiatives. • Developed and standardized SOPs to enhance operational efficiency and maintain streamlined processes. • Improved SKU naming process, enhancing inventory accuracy and efficiency. • Introduced a pricing comparison strategy to optimize competitive pricing control
• Managed end-to-end logistics operations, overseeing 3PL services for EU and UK deliveries and reverse pickup • Introduced palletized delivery method,reducing transportation costs by up to 75% and enhancing customer experience • Improved 3PL overall delivery SLA adherence by 3%, and enhanced next-day delivery performance from 91% to 96%. • Implemented innovative strategies to optimise logistics SLAs, minimise costs, and drive continuous improvement • Streamlining relationships with carriers and freight forwarders, overseeing invoice reconciliation, and conducting cost analysis for efficient and cost-effective operations. • Achieved a 10% monthly cost reduction by improving SLA and restructuring 3PL logistics contracts. • Collaborate closely with cross-functional teams to deliver exceptional value to customers. • Manage the EU export of goods and maximising cost savings • Proficient in report preparation and skilled in managing Monthly Business Review with 3PL partners.
• Spearheaded product and service launches, scaling B2B e-commerce operations and driving a 4% increase in company profit for a $100M business. • Optimize daily website performance to enhance click-to-sale and overall sales, ensuring a user-friendly, visually appealing, and easy-to-navigate site, while leading price comparison efforts. • Assess sales performance to identify seasonal trends, top performers, and underperforming products. • Ensured accurate warehouse and operational forecasting, coordinating effectively with internal teams to maintain product availability, visibility, and distribution according to projections. • Enhanced logistics performance, identified supply chain constraints, and optimized inventory, resulting in a 15% improvement in overall city performance. • Executed strategic planning and implementation of all e-commerce activities. Managed e-commerce platforms, developed and implemented strategies and KPIs to enhance customer experience, improve website performance, increase conversion rates, and drive profitable growth. • Introduced a drop-ship model, cutting warehouse use by 20% and reducing spoilage by 70%. • Reducing slow-moving inventory by 20% through effective sales analysis and purchase order fulfillment. • Implemented electric last-mile delivery vehicles to enhance cost efficiency and promote sustainability.. • Ensure the timely launch of new city operations within the defined scope and budget parameters. • Managed the vendor onboarding call centre unit, overseeing contract management and KPI performance to drive efficiency. • Lead budget planning and management, ensuring cost-effectiveness and financial efficiency for logistics and central operations. • Established and led the Central Business Control Tower, building a team of 24 to oversee P&L tracking, performance reviews, and cross-department coordination, reporting directly to the Board & CEO