Joseph A.

Director Business Development-Middle East & APAC

United Arab Emirates

About

20+ years of success in delivering technology, cloud, telecom, enterprise infrastructure, managed services, interaction solution sales across Middle East,Asia Pacific & North Africa . Proven ability to achieve and exceed brand management goals for clients from a vast array of different marketplaces. Maximise revenue potential through sound Direct & Channel sales plan as well as manage customer service initiatives, which increase retention and satisfaction levels. Streamline processes, reactivate stagnant accounts, reverse customer dissatisfaction, and build long-term lucrative alliances.

Experience

  • Director Business Development - Middle East & APAC at Diabolocom
    Oct 2025 - Present · 9 mos

  • Global Channels & Alliance -Middle East & APAC at Vocalcom
    Jan 2019 - Sep 2025 · 6 yrs 9 mos

  • Channels & Alliance Lead- Middle East & Africa at Voxtron - member of Enghouse Interactive
    Jan 2016 - Dec 2018 · 3 yrs

  • Sales Manager-Middle East at Aspect Software
    Nov 2011 - Dec 2015 · 4 yrs 2 mos

    Sales operations across Middle East regions include-KSA, Kuwait, UAE, Bahrain, Oman, Qatar, Jordan & Lebanon Handling aspect product portfolio including Unified IP Platform, Workforce / Quality / Performance and Advanced List Management • Managing and retaining aspect business through long term planning approaches in conjunction with Channel Partners • Ascertaining prospective channel partners and generating business from new accounts • Developing strategy with Channel Partners by implementing territory and account plans • Holds the distinction of Initiating sales operations and expanding the same in ME Region

  • Business Development Manager-Middle East & SAARC at Vocalcom
    Mar 2007 - Oct 2011 · 4 yrs 8 mos

    • Handled activities pertaining to Vocalcom products /full product and services to new and existing customers focusing on solutions • Overseeing development of Business Partner Sales Model for Vocalcom in Middle East, Africa & SARRC region • Creating focused selling opportunities by studying & analyzing market / competition and executing segmented customer oriented marketing plans • Organized Product Promotion Seminars & Technology Road Shows • Involved in: o Planning and designing business strategies in order to achieve budgeted revenue and contribution targets o Providing support to Managing Director with respect to strategic planning of a growing business o Leading a team of Account Managers and Telecom Support Engineers