Montevideo, Montevideo, Uruguay
Management professional with a strong academic background in Business & Technology and experience in operational roles within complex corporate environments. My career has focused on administrative and process-oriented work, supporting day-to-day operations and contributing to structured, data-informed decision-making. I have experience working cross-functionally with multiple areas and external providers, bringing an analytical and organized approach to improving administrative processes, coordination, and operational efficiency. I am interested in administrative or operational management roles where I can add value through planning, control, and continuous improvement, leveraging both my academic training and practical experience in management
Responsible for the cross-functional coordination of the technology ecosystem within a fintech, aligning multiple vendors and internal teams to ensure consistency between technology, business objectives, and regulatory compliance. Lead the management of technology initiatives, including prioritization, project tracking, and governance of integrations across critical systems (financial core, scoring, web, and analytics). Act as the central coordination point between technology partners and internal stakeholders. Serve as Information Security Officer (ISO), driving the adoption of security best practices and compliance with ISO/IEC 27001: - Risk identification and management - Definition and implementation of controls - Support and coordination of audit processes Focus areas: - Aligning technology with business objectives - Prioritization and structuring of the technology roadmap - Vendor management and critical dependency oversight - Strengthening information security practices - Improving operational efficiency through integrations and automation
Career break focused on completing my Bachelor’s degree in Business & Technology and repositioning my profile from purely technical roles toward management, operations, and people-focused positions, strengthening a business-oriented perspective on technology
Led a multicultural team of engineers across LATAM and EMEA, fostering an inclusive and collaborative team culture. Developed and implemented talent development initiatives, performance feedback processes, and individual coaching, contributing to high engagement and retention rates. Acted as a trusted partner to leadership, supporting organizational change and team wellbeing during complex transformation projects. Managed platform growth projects using agile methodologies (Scrum and Kanban), ensuring effective collaboration across cross-functional teams. Drove migration and optimization of high-availability systems, aligning technical operations with evolving business needs.
Coordinated and led cross-functional teams to ensure operational stability and performance of business-critical systems. Mentored junior team members, supported professional development and created a collaborative team environment. Actively contributed to process improvement initiatives and drove cultural change efforts within the team. Acted as Scrum Master for the OPS team, promoting agile values and continuous improvement. Engaged in close partnership with stakeholders to align IT service delivery with business objectives.
Acted as Team Leader backup for the afternoon shift of the Level 2 support team, supporting people management and task coordination. Facilitated onboarding and integration of new team members, helping to create a positive and collaborative team environment. Prioritized and assigned tasks, coordinated cross-team collaboration, and managed escalations to ensure SLA compliance and customer satisfaction. Contributed to continuous improvement of support processes and team culture. Additionally, performed proactive maintenance and performance improvement of critical systems (Linux and Windows).
Coordinated cross-functional workstreams for high-impact IT event management and incident response. Oversaw process definition and optimization for the team. Supported team engagement and people management, fostering a collaborative working environment. Acted as liaison between business areas to ensure smooth coordination during critical events.
Provided infrastructure support for Oracle EPM on-premise systems for international customers. Acted as Team Leader backup, supporting task assignment and prioritization within the team. Contributed to a positive and collaborative team culture. Performed proactive system maintenance, patching, migrations and performance improvements.